IT Asset & Configuration Manager/CSDM specialist

We are looking for an IT Asset & Configuration Manager / CSDM Specialist within our Center of Excellence (CoE) IT Control & Service Management. In this role you manage the CMDB within our IT Service Management solution (ServiceNow). In doing so, you ensure that changes to the system and its content are controlled and structured. Together with your counterpart in Asia Pacific, you will be responsible for the design, development, and maintenance of the CSDM architecture within the ServiceNow platform. Do you want to be the point of contact for the organization regarding all configuration items we have in our CMDB? Do you want to collaborate with a wide range of stakeholders, both internal and external and with colleagues in other regions in the world as well? And do you wnat to guide our CSDM journey and implement the model according to the best practices? And do have the ability to effectively communicate with all levels of an organization? Then please read further and apply! We're looking forward hearing from you.

As IT Asset & Configuration Manager/CSDM Specialist for our IT Service Management team, you will be overall responsible for maintaining, updating and enhancing the Asset Management module/process. Together with the wider Service Management team you deliver value to the business partners, aiming for stakeholder satisfaction. Your responsibilities are the following:

• You oversee all hardware assets (servers, personal computers, printers, routers, ...), software assets (applications, databases, batchjobs & scripts, web sites, cloud environments, ...) and other services in the organization.
• You take care for proper registration of all hardware, software and services in the CMDB and further enhance it.
• You create and implement strategies for effective IT Asset Management (ITAM) systems.
• You develop and enforce ITAM policies and best practices.
• You are responsible for both the operational work round ITAM as well as to process part (improving asset management processes and document it).
• You design, implement and maintain the ServiceNow CSDM architecture in accordance with best practices and industry standards.
• You identify and document the relationships between IT infrastructure, services, and business services, and ensure that the CSDM accurately represents these relationships.
• You integrate ITAM with other ITIL processes.
• You collaborate and cooperate with IT teams and individuals across the globe on various initiative, projects and tasks.
• In the event of exceptional circumstances, you may be required to temporarily step in as a backup for the Incident or Change Manager.

ABN AMRO Clearing is a global clearing firm that provides an integrated suite of financial services to professional trading participants in the global financial market. Our core service offerings consist of execution, clearing, financing, stock borrowing and lending, settlement and custody. Today we clear and finance over 16 million trades per day and cover 90 of the world’s leading exchanges across Europe, the Americas and Asia Pacific. Our international network provides comprehensive market access to exchange-listed instruments such as stocks,futures and options. It also covers non-exchange-listed investment instruments and alternative products including bonds, OTC derivatives, warrants, forex, forwards, and energy and commodities. ABN AMRO Clearing consistently ranks among the top three clearers in every time zone, based on turnover and market share.

In your role as IT Asset & Configuration Manager/CSDM Specialist you are member of the Center of Excellence (CoE) team called IT Control & Service Management. This CoE is part of the 1Global organization which includes IT and Business specialists around the globe. The 1Global organization consists of:

• Product GRID (mainly responsible for software development, maintenance and DevOps support),
• Platform GRID (mainly responsible for developing and maintaining our on-prem and cloud-based infrastructure environments) and
• 3 Centers of Expertise (IT Control & Service Management, IT Architecture and IT Security).

Most of the work done in the 1Global organization is done in an Agile way. Prioritization of work and project-related budget allocation is done on high-level via the Quarterly Business Review process and meetings. The CoE IT Control & Service Management is setup of three streams:

• The IT Control team is responsible for maintaining and updating the IT risk management framework and is also guiding and managing internal and external audits.
• The Service Management team is mainly responsible for ITIL process management (Incident Manament, Change Management, Problem Management, Asset Management, etc..), performance management, monitoring & audit, Chain control, service agreements and escalation management (e.g. Group SLAs standards, IGAs).
• And Supplier Management is responsible for optimizing the third party contract management for external software and HR-vendors.

Your role is in the IT Service Management stream where you work closely together with IT SM colleagues, PO's, IT Engineers, IT Platform Engineers and Business Developers in both the Product and Platform GRID. And you also collaborate with colleagues in the other CoEs and in other regions (Asia Pacific and the United States).

Your nature is to take the lead and act in the driver seat, not waiting until others tell you what to do. You're known for your excellent oral and written communication skills and ability to effectively communicate with all levels of an organization, including senior management/stakeholders. You have a natural strong attention to detail & documentation and strong interpersonal skills. As we are a global company, global collaboration and communication is key (incidentally also outside EUbusiness hours). It would be nice if you have experience working in a regulated and/or financial and/or IT industry. Knowledge of information management and of IT systems, processes, and regulations would be nice as well. On top you match the following hard skills:

• 7 to 10 years of working experience in an IT Service Management environment.
• 5+ years of operational IT Asset Management experience.
• 3+ years of experience in designing and implementing CSDM architectures and workflows.
• 3+ years of experience with ServiceNow is a must.
• You have the following certifications:
  • ITIL v3/4.
  • CITAM (Certified IT Asset Manager) or CSAM (Certified Software Asset Manager) or comparable.
  • ServiceNow Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)).

We believe it is important to be a good employer. Joining us means stepping into a role with impact, supported by excellent employment conditions that foster your job satisfaction, development, and wellbeing. In addition, we offer:

• An attractive gross monthly salary (between € 6,072 and € 8,675) based on a 40-hour working week), including holiday allowance and a flexible benefit budget and depending on your working experience and skills.
• An excellent pension scheme, ensuring that you are well prepared for the future.
• Flexibility in working: working from home is possible in consultation with your team and depending on your role. We will provide an ergonomic home office setup for you.
• Plenty of room for relaxation with five weeks of vacation per year, supplemented by two mandatory days off. You can also purchase up to four additional weeks of vacation annually.
• Five “Banking for better days”: extra days off that you can use for personal development or volunteer work.
• Personal development is key: you receive a development budget of €1,000 per year, which can accumulate up to €3,000.
• An annual public transport pass with free public transportation throughout the Netherlands for both business and private use.

You can find more information about our employment conditions and salary scales in our Collective Labour Agreement (CLA), which applies to this vacancy.

Please apply online and upload your resume and cover letter. If you have questions or if you would like to receive more information, do not hesitate to contact Stephan Meulendijks (via email: Stephan.Meulendijks@abnamroclearing.com). We very much look forward to meeting you.

At ABN AMRO, we believe in "Banking for better, for generations to come." Equal opportunities for everyone are a crucial foundation, as we strive for an inclusive culture where all employees feel seen, heard, and valued. Our vision of being a personal bank in the digital age aligns perfectly with the demand for surprising insights and innovative solutions, born from a diverse interplay of cultures and experiences. We focus on customer experience, sustainability, and building a future-proof bank, conducting annual reviews to ensure equal pay for equal work. Join a bank that embraces ingenuity and ambition, and make an impact with us for a better future.

If you want to apply for the B-Able or Reboot program, make sure to mention it both in the title and the content of your resume.

External recruitment agencies need to have a signed agreement with ABN AMRO BANK N.V., executed by a Talent Acquisition Specialist, when submitting a resume to a vacancy. In addition, a recruitment agency can only submit a resume when invited by a Talent Acquisition Specialist to join the search for a right candidate. All unsolicited resumes sent to us will be considered property of ABN AMRO BANK N.V. In this case, ABN AMRO will not be held liable to pay a placement fee.