Product Expert Digital Analytics – Customer Engagement

• Salary: Gross monthly salary between EUR 4,931 and EUR 7,043 (scale 09) for a 36-hour work week.
• Extras: a thirteenth month, 8% holiday allowance, and a 10% Employee Benefit Budget.
• Development budget: EUR 1,400 development budget per year for your growth and development.
• Hybrid working: a balance between home and office work (possible for most roles).
• Pension: decide for yourself the amount of your personal contribution.

Or view all our benefits.

Drive data-driven customer engagement for millions of customers by improving digital measurement standards and analytics solutions across Rabobank, working 36 or 40 hours per week with over 140 colleagues.

Build and improve digital analytics standards that help Rabobank understand customers and deliver relevant Next Best Actions. As Product Expert Digital Analytics, you work in two-week sprints on concrete use cases, translating business needs into measurable digital solutions, such as improving web and app data quality and implementing tracking standards across teams.

• Implementing new tagging standards to improve web and app data quality across multiple product teams.
• Translating marketing questions into concrete digital analytics use cases and dashboards.
• Supporting analysts and product teams with complex measurement challenges in agile sprints.

• 36 or 40 hours per week.
• An area with more than 140 enthusiastic colleagues working on Customer Engagement.
• Over 48,000 Rabobank colleagues worldwide.

• Develop, manage and improve generic digital data solutions that increase measurability and data quality across channels.
• Act as the central point of contact for Digital Analytics, advising teams on data usage, governance and compliance.
• Collaborate with marketing and product teams to enable effective use of online data for business decisions. You work on improving measurability and data quality through concrete analytics use cases, ensuring reliable insights for customer-focused decisions across the bank.

We believe in the power of differences. By combining people's differences, we become an even better bank. We are curious about what you will bring to our team in the Customer Engagement area.

“The strength of this role lies in combining technical analytics expertise with real business impact across the organization.”
Marjet Welleweerd, Product Expert Digital Analytics.

Team Customer Engagement focus on making personalized, relevant customer communication possible. Collaboration is our way of working; as one data-minded and driven team within Rabobank. Together, we continuously improve how digital data supports customer engagement.

For us, your development and that of society go hand in hand. That is why we invest in you and work together to create a better world. At Rabobank, you work on yourself and the world around you simultaneously. This is reflected in your personal development budget, our hybrid work environment, and a good work-life balance. You also contribute to social issues such as the food and energy transitions.

At Rabobank, we are working toward a culture where everyone feels welcome. We value our differences and use them to collaborate more effectively and make better decisions. By being open to different perspectives, we create an environment where colleagues feel heard and enjoy working.

• Higher professional or academic working and thinking level (HBO or equivalent).
• At least 5 years of relevant experience in digital analytics roles.
• Experience integrating Digital Analytics tools such as Piano Analytics and tag management systems like Tealium iQ.
• Experience with Customer Data Platforms, combined with tools such as Azure DevOps or Power BI.
• Analytical mindset.
• Proactive and communicative.

Responding to the vacancy Product Expert Digital Analytics by Rabobank as soon as possible, open until fulfilment.

• Questions about working at Rabobank and the procedure? Raphaël Drenthel, Recruiter via raphael.drenthel@rabobank.nl.
• If you are invited for an interview, Bo, our virtual assistant, will contact you via SMS and email to schedule the interviews.
• You can find answers to frequently asked questions at Rabobank.jobs/nl/veelgestelde-vragen.
• A reliability assessment is part of the procedure and we respect your privacy.

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