Business Analyst – Digital and Customer Interaction Tribe

• Salary: Gross monthly salary between EUR 5,876 and EUR 8,395 (scale 10).
• Extras: a thirteenth month, 8% holiday allowance, and a 10% Employee Benefit Budget.
• Development budget: EUR 1,400 development budget per year for your growth and development.
• Hybrid working: a balance between home and office work (possible for most roles).
• Pension: decide for yourself the amount of your personal contribution.

Or view all our benefits.

Driving the successful implementation of Salesforce and supporting the transition from Siebel to Salesforce, you ensure clear business requirements, smooth delivery, and meaningful improvements to digital customer interaction as a Business Analyst. You translate business needs, collaborate closely with stakeholders, and help shape digital banking within Rabobank.

• Deliver clear and detailed business requirements for complex Salesforce changes.• Facilitate workshops that refine user stories and clarify business needs.• Support system migrations by analysing data flows and improving customer processes.

• 36 hours per week.• 9.5 million customers worldwide.

• Translate business needs into clear Salesforce requirements, enabling scalable and compliant solutions across Financial Services Cloud, Sales Cloud, and Foundation.• Facilitate alignment between stakeholders and engineers by maintaining a transparent backlog and refining user stories.• Support the redesign and optimisation of processes during the transition from Siebel to Salesforce, ensuring data integrity and streamlined workflows.

The Business Analyst role sits within the Digital & Customer Interaction tribe and collaborates closely with product owners, engineers, and architects to deliver end‑to‑end CRM improvements.

We believe in the power of differences. It is precisely by combining people’s differences that we become an even better bank. We are curious about what you add to our team.  Collaboration is our approach; as one team within Rabobank.

For us, your development and that of society go hand in hand. That’s why we want to invest in you and work together for a better world. We summarise this in one sentence: ‘At Rabobank, you work on yourself and the world around you at the same time.’ You’ll see this reflected in your personal development budget, our hybrid working environment, and a healthy balance between work and home. You can work on banking services for our private and business customers, as well as societal issues such as food and energy transitions.

At Rabobank, we believe we become stronger through people who complement each other. By embracing our differences, we bring out the best in one another. We seek diversity in areas such as knowledge, skills, and experience, but also in gender, background, and culture. Across every department, we strive for variety and the freedom to be yourself – whoever you are. That’s what diversity and inclusion at Rabobank is all about.

• Proven experience as a Business Analyst in large-scale CRM implementations.
• Experience with system migrations, ideally from Siebel to Salesforce.
• Excellent analytical and communication skills, with the ability to manage stakeholders effectively.
• Experience working in Agile environments and writing clear user stories.

• Knowledge of Salesforce (Financial Services Cloud, Sales Cloud, Foundation).
• Familiarity with integration platforms such as MuleSoft.
• Experience in the financial sector or complex enterprise environments.
• Salesforce certifications (e.g., Business Analyst, Financial Services Cloud Consultant).
• Knowledge of data governance and compliance requirements.

• Questions about working at Rabobank and the process? Oscar van Dijk, IT Recruiter via oscar.van.dijk@rabobank.nl.• If you are invited for an interview, Bo, our virtual assistant, will contact you via SMS and email to schedule it.• Answers to frequently asked questions can be found at rabobank.jobs/nl/veelgestelde-vragen.• A reliability check is part of the procedure.• We respect your privacy.

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