Senior UX researcher consumer

Do you want to make real impact on the user experience of more than 8 million consumers in The Netherlands? Do you want to be the driver behind generative and evaluative user experience research within Rabobank while supporting and coaching your fellow UX researchers and designers? Then keep on reading! 

You and your job 
Shape the bank’s design transformation and grow empathy for all our consumer clients by driving explorative research on topics such as financial health, privacy and sustainability or conduct a usability test on the next iteration of our banking app using our in-house UX lab.

You are a curious and creative senior UX researcher who has strong organizational skills with keen attention to detail and a drive to understand the totality of the user’s experience. Within your user type, consumers, you are known as the go-to person for strategic, tactical and operational UX research for business leadership and other departments like marketing, strategy and innovation. Both the design and research processes, as well as UX research methods and tools are to your full understanding. You apply your knowledge to align research questions with the right hypothesis and methods.

Furthermore, you keep up to speed with the developments and challenges within UX research, inclusivity and accessibility and like to investigate new technologies. You know how to further expand the utilization of our in-house UX lab, you are always in search of means to better reach all our user types for user experience research and are able to tell compelling stories through high-quality artifacts integrated with research findings.

Our way of working is collaborative. Once you join, we’ll be a team of 8 supporting over 80 designers with a wide variety of skills and knowledge. Next to a deep understanding of our user types you raise the bar when it comes to the quality of UX research executed, you elevate the research skills of designers and product management and lead and mentor other UX researchers.

Practical Examples   

• Join Design and Chapter leads in business leadership meetings on strategic topics to identify gaps in understanding user’s experiences and advise on additional UX research.
• Plan, organize, execute a multi method UX research study and share its insights in compelling way to stakeholders and business owners.
• Provide feedback to any research related questions designers have during the weekly walk-in hour you host together with your counterpart.

Facts & Figures

• 36 hours per week.
• Join a team of 7 UX researchers including UX Research Ops
• 43,822 Rabobank colleagues around the world  

Top 3 responsibilities

• Connecting user insights and foresights to design and business objectives
• Identify the right problems to solve and discover what the best solution is to encourage desired user behavior
• Develop the UX research discipline by training designers and their teams, provide an outside-in perspective and educate departments on the value of UX research

Together we achieve more than alone
You become part of our Chapter Design consisting of 80 talented designers. In our Chapter, we strongly believe in the importance of connection and interaction, which is why we organize a Chapter Day every four weeks. Within our Chapter, there is a culture of open communication and support. Whether you are a seasoned designer or at the beginning of your career, you will find that everyone is willing to share knowledge and help each other grow.

Calling with your future teammate?
Are you curious about what it's really like to work as a UX Researcher in this team? Or do you have questions about the culture within Rabobank? Delilah (delilah.butler@rabobank.nl) and Iris (iris.bataille@rabobank.nl) are currently working as UX Researchers in the team and would love to tell you more about it. Send them an email and schedule a call to chat.

You and your talent

• You have 5+ years of experience as a UX researcher in complex environments
• Fluent or proficient (minimum B2 level) in Dutch language
• You confidently take responsibility and ownership of large, complex research projects
• You conveniently maneuver through large organizations and know how to get support for your ideas, concepts and UX research studies
• You have in-depth knowledge of a variety of UX research methodologies, including usability testing, surveys, interviews, and analytics but also diary studies, eyetracking, shadowing and more out in the world field types of UX research
• You foster a culture of innovation, collaboration and continuous improvement
• You are pragmatic, and want to get better every day

This is what we offer you

• € 4.068,63 up to € 5.811,03  gross per month (scale  9)  
• Thirteenth month's salary and 8% holiday allowance  
• A personal development budget of € 1,400-  

This is a selection of the terms of employment for a senior UX researcher based on a 36-hour working week. You can find all terms of employment on rabobank.jobs/en/conditions-of-employment.  

You and the job application process  

• Any questions about working at Rabobank and the process? Jerrol Spier, senior IT Recruiter via Jerrol.Spier@rabobank.nl.   
• More interested in business clients? Have look at our other senior UX researcher vacancyfor business clients.
• We will hold the interviews through a video call.  
• You can find answers to the most frequently asked questions on Frequently asked questions - Careers at Rabobank.
• A security check is part of the process.  

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