Process Lead

Process Lead Business Change

Imagine playing a leading role in coordinating and implementing the significant regulatory and IT change agenda in Wholesale Region Europe & Africa. Change is all around us: we try to do things better and more simple every day. It’s a challenge to implement change, optimise processes, execute projects in time, in budget and gain in efficiency as well. Are you the person we are looking for?

You and your job
As a Process Lead you like to work in an international environment with different stakeholders. You will be responsible for the modelling/optimizing of processes and execution of projects. Important part of every project is to do things more efficient and move to one way of working in Wholesale Region Europe & Africa.

You will be part of the Business Change Team, an experienced team that supports the Commercial and Support teams in the implementation of (global) programs and projects. The team has all the knowledge and network which is needed to efficiently drive change in the Region Europe & Africa. The team is part of the Client Support & Change team within Wholesale Region Europe & Africa.

Practical Examples

• You know the secrets of getting things done and proactively address challenges in a constructive manner and steer towards practical and supported solutions
• Understand the way of working and find bottlenecks/ways to do things better
• Be in control of implementations is important, we expect you to deliver in time and with high quality
• Bring together all key stakeholders, pro-actively find solutions and build strong relationships
   

The big picture

Be the natural leader in executing change, be the sparring partner for your direct team members and for senior management of Region E&A. You know how to escalate by providing management with solid, fact based and to the point information. And as a Business Change Team, we continuously improve ourselves and everyone around us, so we expect you to be creative and bring up ideas of what we as a Region and our stakeholders can do better. This is how you share your talent for 36 hours a week as Process Lead.

The Business Change Team (10-12 FTE) can't wait to meet you. Now it's your turn to make them stronger in process management in Region Europe & Africa. Working together is the way we work; as 1 energetic and professional team at Rabobank. Talking of Rabobank: we are a Dutch bank that operates in 38 countries for over 9,500,000 customers. Together with these customers, our members and partners we stand side by side to create a world in which everyone has access to enough healthy food. In the Netherlands we work to create a country in which people are happy with how they live, work and do business.

Top 3 responsibilities

• Taking overall responsibility for modelling existing and new processes to support implementation of our change agenda.
• Making sure that activities and deliverables are carried out effectively and according to your designed way of working
• Be available for as first line point of contact and knowledge owner

In your role, you will report to Mirjam Riedel, Head of Business Change E&A.

Together we achieve more than alone
We believe in the power of difference. Bringing together people's differences is what makes us an even better bank. So we are very curious about what you can bring to our team at Region E&A.

‘What I like most is the collaboration with all kind of colleagues in different countries and different teams. We work with all partners in the chain to get things done. With Bankers, Relationship Managers, Product Specialists, Client Support Officers, but also IT and Operations.’

Svenja Koot, Project Manager

‘What makes this role so interesting is that together with the Business Change Team colleagues, we serve our internal and external stakeholders/clients by supporting the implementation of change projects to improve Rabobank. As a team we work in close collaboration and learn from each other.’

Ramon van de Wetering, Process Lead

You and your talent

• Professional and intellectual ability on university level
• Minimum of 4 years work experience: > 2 years in process management and > 2 years of customer support/client facing experience
• Knowledge of Lean, Agile and Prince2
• Excellent Powerpoint skills
• Fluent written and verbal communication in English is required
• Process & results oriented: ability to structure, coordinate and organise
• Strong initiative and drive, team player with international affinity.
• Effective stakeholder management & communication
• You have to live in the Netherlands.

This is what we offer you

• Up to € 5,811 (scale 9) gross per month, 36 hours a week
• EBB of 11%, 13th month and holiday allowance (8%)
• flexible working times and location-independent working

This is a selection of the terms of employment for a Process Lead based on a 36-hour working week. You can find all terms of employment on rabobank.jobs/en/conditions-of-employment.

You and the job application process

Reply to the vacancy for Process Lead at Rabobank with a motivation letter before 31 January 2024.

• Any questions about the job content? Contact Mirjam Riedel via mirjam.riedel@rabobank.com
• Any questions about working at Rabobank and the process? Contact Barbera Ammerlaan, Recruiter, via barbera.ammerlaan@rabobank.nl
• We will hold the interviews through a combination of video calls and in the office.
• You can find answers to the most frequently asked questions on rabobank.jobs/en/faq .
• A security check is part of the process.
• We respect your privacy.

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