Crisis Communication Officer
As a Crisis Communication Officer, you are a linchpin in the organization during the occurrence of a major incident, and responsible for all internal and external communications during times of an IT-related crisis.
You and your job
As part of the Major Incident Communication team, situated in the Continuity & Security Process Management department, the Crisis Communication Officer is responsible for the creation and distribution of internal and external communication during a major IT incident. Liaising with various stakeholders across the organization globally throughout the incident, the Crisis Communication Officer acts as a thought partner and prioritizes incidents. As a member of this dedicated IT Communications department, you ensure that the information from the IT departments and customer care agents reaches both colleagues and customers in a clear and timely manner via the appropriate channels.
The Major Incident Communication team is "always on", which means the Crisis Communication Officers have rotation-based stand-by shifts outside of office hours. Approximately once per five weeks, you are available outside of office hours in the event a major incident is reported. When on call, you are the main point of contact for the Major Incident Communication team and will handle the prioritization as well as internal and external communication to mitigate customer impact and manage stakeholder expectations.
When there is no major incident that requires your attention, you work on projects related to the team’s activities and initiatives. This can range from exploring process efficiencies, ways to optimize team performance, developing training, and investigating new tooling options to creating a newsletter – the possibilities are endless. Within the Major Incident Communications team, we all work towards our goal of becoming the best communicating bank in times of crisis.
Facts & Figures
36 hours per week + 24/7 stand-by shifts approximately once every five weeks
The Major Incident Communication team consists of 5 team members
43,822 Rabobank colleagues around the world
Top 3 responsibilities
Prioritization of incidents
Creation and distribution of internal and external communication during a major IT incident 24/7
Liaising with several stakeholders across the organization throughout the incident
Together we achieve more than alone
We believe in the power of difference. Bringing people's differences together is what makes us an even better bank. We are incredibly curious to see what you can bring to our team at Continuity & Security Process Management.
The 28 people in Continuity & Security Process Management aim to prevent and eliminate business disruptions globally for all Rabobank customers and employees so they can experience our products and services in the best way possible. Working together is the way we work; as one results-driven team at Rabobank. Talking of Rabobank: We are a Dutch bank that operates in 38 countries for over 9,5000,000 customers. Together with these customers, our members, and partners, we stand side by side to create a world in which everyone has access to enough healthy food. In the Netherlands, we work to create a country in which people are happy with how they live, work, and do business.
You and your talent
Do you recognize yourself in the below profile and do you enjoy working in a fast-paced, collaborative environment and excel at keeping a level head during a crisis but also see where there is room for improvement? Then you are the person we are looking for!
A minimum of years 5 years of experience in Communications and Stakeholder Management, ideally with a good understanding of the IT landscape
Bachelor's degree or higher
Fluent in Dutch (being a Dutch native is a plus) and English, both in speaking and writing
A proactive, quality-focused, and results-driven team player
Excellent communicator with a penchant for understanding multiple perspectives
Flexible working style and the capacity to thrive within a large and complex organization while being used to working under high-pressure
The ideal candidate has experience with:
Being on-call and working under time pressure
Working with IT from a Business perspective
Conducting Crisis Communication, Reputation Management, and Copywriting
A hybrid way of working
Please note: When applying for this position, a written motivation is highly appreciated.
This is what we offer you
A salary ranging from €3,423.90 to €4,889.68 gross per month, based on experience (scale 8)
Thirteenth month's salary and 8% holiday allowance
An extra budget of 10% of your gross salary to be used at your discretion. Buy extra holiday hours, add more to your pension savings or ask for part of the extra budget to be paid out
A budget of € 750- to set up your home working space and a monthly home working allowance of up to € 40-
A personal development budget of € 1,400-
A combination of working from home and at the office
100% reimbursement of commuting costs if you travel by public transport
A pension scheme to which you contribute 3.5% or 5.5% (based on your own preference)
151.2 hours holiday per year including 1 Diversity Day per year
This is a selection of the terms of employment for a Crisis Communication Officer based on a 36-hour working week. You can find all terms of employment on rabobank.jobs/en/conditions-of-employment.
You and the job application process
Any questions about the job content? Contact: Conny van Beek, Manager Continuity & Security Process Management via conny.van.beek@rabobank.nl .
Responses will be handled in accordance with vacancy management.
Any questions about working at Rabobank and the process? Contact: Charlotte Bos, Corporate IT Recruiter via Charlotte.Bos@rabobank.nl.
We will hold the interviews through a video call.
When applying for this position, a written motivation is highly appreciated.
You can find answers to the most frequently asked questions on rabobank.jobs/en/faq .
A security check is part of the process.
We respect your privacy.
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