Client Support Officer - Food & Agri
Client support officer – Food & Agri
Can you imagine supporting the frontoffice in the implementation of the transactions? What if you hold all the information and knowledge which is needed to service the Wholesale & Rural Europe & Africa clients and (delegated) client owners?
You and your job
As a Client Support Officer you make a contribution by monitoring the credit processes within Rabobank's Wholesale environment. You initiate, support and monitor the quality of risk management of the various client teams, among others the Wholesale Corporates commercial real estate team, Export Finance team, Project Finance team, Food & Agri Core Lending team, Leveraged Lending team, Banking for Energy, Offshore Construction and high industry.
Fine working relationship
in the team Client Support
together with 14 direct colleagues
36 hours per week
Work and pleasure
‘The work is challenging, because there are always new things to learn and you work a lot with colleagues from other departments. You will understand the whole credit process and because the financings and customers are never the same’, Suzanna Leonard, Client Support Officer, Credit Control
An average working day
Are you curious about what would be on your to-do list on an average working day? For instance, you provide advice to Relationship Managers concerning system possibilities and managing and accounting risks. Also, you are the single point of contact for clients on process issues, provide answers and/or solve complaints. You provide commercial and managerial support to internal and external client processes and act as an advisor with respect to credit- and product related issues and translation of client wishes. Regularly, you manage, analyse and report on client limits and approve financial overruns. Lastly, you are responsible for gathering legal client documentation in cooperation with Legal and play a role in facilitating the credit process and the information sharing and cooperation between front- and back-office.
Together we achieve more together than alone
We believe in the power of difference. Bringing together people's differences is what makes us an even better bank. So we are very curious about what you can bring to our team at Client Support.
“Working for Leveraged Lending as a Client Support Officer offers you the opportunity to work in a dynamic environment, together with many young, fun and ambitious colleagues. You will be working for the most interesting clients. Timelines are short compared to most business lines and your learning curve will be steep.”
Ancella Knopper, Client Support Officer Leveraged Lending
Your future colleagues are looking forward to working with you. They will be glad with your help to align and coordinate, with the aim to achieve smooth processes and swift execution of transactions for clients within Wholesale Europe & Africa. Working together is the way we work; as a reliable and committed Rabobank team. Talking of Rabobank: We are a Dutch bank that operates in 38 countries for over 9,500,000 customers. Together with these customers, our members and partners we stand side by side to create a world in which everyone has access to enough healthy food. In the Netherlands we work to create a country in which people are happy with how they live, work and do business.
You and your talent
Professional and intellectual ability on university level
> 1 year of customer support/client facing experience
Fluently written and verbal communication in English, and a starting basis of Dutch is required
It’s a plus if you have experience in the analysis of corporate customers and managing deal processes, or in lending, structuring complex financing, credit risk management and loan documentation
You have a strong analytical capacity with legal knowledge and/or affinity
You are pro-active and willing to support and offer the best excellent service to our customers
You work result driven, are good at organising and monitoring and have great communication & judgement skills
This is what we offer you
Between € 2,932 and € 4,188 gross per month (scale 7)
Additionally: thirteenth month's salary and 8% holiday allowance, both paid 1/12 each month
An extra budget of 10% of your gross salary to be used at your discretion. Buy extra holiday hours, add more to your pension savings or ask for part of the extra budget to be paid out.
This is a selection of the terms of employment for a Client Support Officer based on a 36-hour working week. You can find all terms of employment on rabobank.jobs/en/conditions-of-employment.
You and the job application process
Still not sure? Are you a bit nervous about applying for a job? There's no need to be. We'll be happy to receive your application for this vacancy for Client Support Officer at Rabobank with your motivation letter.
If you'd like to ask more some questions about the job first, please contact Carolina van den Berg via carolina.van.den.berg@rabobank.com
If you have any questions about working at Rabobank and the process, then please contact Lydia van Adrichem, Recruiter, via lydia.van.adrichem@rabobank.nl
The information below may also be useful for you:
We will hold the interviews through a video call.
You can find answers to the most frequently asked questions on rabobank.jobs/nl/veelgestelde-vragen.
A security check is part of the process.
We respect your privacy.