Lead Product Owner Digital Channels Personal Banking

ABN AMRO’s objective is to be ‘a personal bank in a digital age’. As Lead Product Owner Digital Channels Personal Banking you play a crucial role in realizing our objectives. You are the Product Lead for Internet Banking: responsible for several Internet Banking teams & products (insurances, payments, products). As the Lead Product Owner, you know how to bring your vision to life and enable sustainable change. You find the right balance between the organization’s strategy and your expertise. You work at a level that goes beyond the Internet Banking department and are able to use your influence to bring about change. Together with your Product Owners (4 FTE, direct reports), UX (leads), IT (Leads) you define, execute & validate your continuous delivery.

Are you the leader, with vision, and able to really execute change? Are you a strong communicator, a great negotiator, who is able to close gaps and empower your teams? Than we are really looking forward to meet you!

You are responsible for:

• Defining & executing the vision and enable sustainable change together with your product owners and ensure an up-to-date product portfolio of the cluster
• Gain all potential from the digital channels to shift ABNAMRO’s operating model with high focus on continuous delivery & continuous learning
• Motivated staff who have the right skills to achieve objectives & key results (OKR). As LPO you are HR responsible for the Product Owners & responsible for their coaching and development
• Role model in the field of problem solving (solving root causes) and the bottom-up identification of (continuous) improvements.

Key deliverables & desired outcome

• Product vision on cluster and aligned roadmaps
• Lead execution to create value
• Highly satisfied users of all owned digital propositions
• Growing Agile maturity of the Cluster
• Efficient and effective organization of the Cluster, working as one (no business / IT ‘part’ of the Grid).
• Operations and availability of Cluster (DevOps mode) meets client and regulatory expectations.
• Clear contribution toward transformation to and routing in ABNAMRO’s service model.
• Acceptable risk position in a progressive digital ambition

The Digital Channels Personal Banking department is part of ‘Customer Digital Engagement’ within ABN AMRO. The initiates of our department, delivers, maintains and optimizes all digital journeys for consumers within the ABN AMRO App and Internet Banking (Business). The department helps build vision and strategy on digital transformation and journey development, for the entire bank. As a Lead Product Owner Digital Channels Personal Banking you are part of the Leadership team. Together with the Grid Owner (Head of), other Lead Product Owners, UX lead & IT leads, you form a team that facilitates, directs and performs the department.

We enable our teams to be the best they can be and to bring out the best in each other. We implement new ways of working that are appropriate for the situation. Our department consists of approximately 450 professionals from over 20 different nationalities. The working language within the department is therefore English. At the moment we work hybrid from home and for a few days at the Gustav Mahlerlaan in Amsterdam. DCPB works with a total of 45 blocks (Agile DevOps teams). each block is autonomous or has the goal to become this.

We are fully focused on a hardworking, but fun culture. Honesty, feedback, learning and an open mind for all backgrounds and culture are an important part of us. Therefore, we not only focus on spending time on learning, but also organize a lot of team activities to really connect.

• 5+ years of experience in a Digital development environment, of which 2 years in a managerial position.
• Demonstrable experience as a Lead Product Owner or Product Owner or comparable role; managing complex innovative environments; Proven track record in digital transformation, conversational AI and digital assistants.
• Strong stakeholder management skills at different levels
• Ability to set up and further develop business partnerships with vendors
• Ability to form a vision and set priorities, so that the execution becomes visible.
• Strong analytical thinker with ability to deliver high-quality work in a structured, disciplined and time-conscious manner.
• Excellent interpersonal, verbal and written communication skills in English (command of Dutch is a plus)
• Ability to operate in both strategic and tactical environments, accommodating for global-level needs
• Knowledge on how to work with business and IT-architecture, process design & - management, human resources policy and corporate values.
• Knowledge & experience with steering on Agile way of working and the SCRUM method.

Leadership Capabilities

• People Leadership
• Performance Management
• Personal Leadership

• The opportunity to be the best you can be and lots of room to grow both personally and professionally
• Possibilities for flexible working hours and work from home are negotiable. We offer good facilities for remote working.
• The opportunity to pro-actively work on your vitality and fitness
• A personal development budget of EUR 1.000 per year
• An annual public transportation pass or travel budget, depending on the function
• A solid pension plan

Are you interested? Then we’d like to see your application before 18th of August. The vacancy will be closed after August 18.

Your motivation can be either in English or Dutch and should only answer the following two questions: Why are you applying for this vacancy? And why are you a match with this function? To find out more, contact Nikki de Kloe via nikki.de.kloe@nl.abnamro.com - Grid Owner Digital Channels Personal Banking

The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.

External recruitment agencies need to have a signed agreement with ABN AMRO BANK N.V., executed by a Talent Acquisition Specialist, when submitting a resume to a vacancy. In addition, a recruitment agency can only submit a resume when invited by a Talent Acquisition Specialist to join the search for a right candidate. All unsolicited resumes sent to us will be considered property of ABN AMRO BANK N.V. In this case, ABN AMRO will not be held liable to pay a placement fee.

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