Sr. Customer & Digital Experience Specialist

Love the variety of creating strategic direction and governance as well as executing to a high standard in order to deliver results? If so, join our Marketing & Communications Centre of Expertise for ABN AMRO Asset Based Finance (ABF).

You'll have lots of experience dealing with senior stakeholders at home, in NL and internationally and you'll bring your Design and Content creativity expertise to become a vital part of our business offering. Being a great team player, you'll take a key role as part of a matrix organisation that proactively creates strategic and tactical alignment as part of the One Bank Strategy.

As a Design and Content Expert IV, you will lead content creation projects and will design and constantly optimise the client engagement through all touchpoints with ABF and the bank. You will lead the content strategy and contribute to customer experience.

Capable of translating this strategy into clear standards in the area of CX, UX, visual design, motion design, information architecture, conversational and micro copywriting, and content management. You underpin and reinforce outside-in, client-centric service design thinking.

You will report to the Head of Marketing & Communications. Based in Utrecht, NL with occasional travel requirements.

ABF located in Utrecht (the Netherlands), is internationally with operations in DE, FR, UK and NL. ABF is a B2B subsidiary of ABN AMRO and provides Leasing and Commercial Finance solutions.

The ABF Marketing Centre of Expertise delivers end to end marketing initiatives in NL both autonomously and collaboratively with the Bank marketing teams. We believe data driven insight enables creative, customer centric solutions that creates engagement and adds value. We pride ourselves on working in an Agile way to make the best impact to the customer journey and experience.

You are driven to ensure we consistently offer our clients a personal experience in a digital age.

Competences:

• Campaign and always on content production with stakeholder management
• Customer experience expertise in assumption mapping and validation.
• Distribution channel knowledge and expertise inc email marketing and social media.
• Digital and Data, working with the team to ensure decisions are evidence based evaluation
• Knowledge of developments and trends in the market
• Knowledge of the design and content process and related methodologies
• Skilled at stakeholder management

Soft skills (what you require)

• A great team player who is experienced in working in a team as well as autonomously, maintaining a “big picture” overview
• An entrepreneurial spirit with a passion for continuous improvement to achieve a clear client and commercial focus
• Adaptability to change
• Knowledge and experience of working in an Agile (service design) environment is highly desirable
• Native Dutch speaker with excellent English, both verbally and in writing.

• We offer you the freedom to get the best out of yourself, to work flexibly, remotely from home or as much at the office as you would prefer.
• A gross annual salary of between 55.931 and 79.912 Euros based on a 36-hour working week, depending on knowledge and experience.
• Includes a benefit budget with which you can buy flexible terms of employment (e.g. bicycle, telephone).
• An annual salary growth of up to 7% based on your development
• An additional personal development budget of € 1,000 per year, which you can freely use for your development.
• An annual public transport pass valid throughout the Netherlands for all public transport services.
• A good pension scheme and disability insurance

Does this sound like something you’d be interested in? Send us your application as soon as possible. To find out more, contact Kellie Marsh (kellie.marsh@uk.abnamro.com.

The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.

External recruitment agencies need to have a signed agreement with ABN AMRO BANK N.V., executed by a Talent Acquisition Specialist, when submitting a resume to a vacancy. In addition, a recruitment agency can only submit a resume when invited by a Talent Acquisition Specialist to join the search for a right candidate. All unsolicited resumes sent to us will be considered property of ABN AMRO BANK N.V. In this case, ABN AMRO will not be held liable to pay a placement fee.

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