Sr. Digital Business Consultant

At a glance

Do you have a passion for developing online solutions in a customer centric environment? Do you want to be part of a close-knit and fast-learning team? We are looking for a Business Developer with affinity for customer experience, who wants to bring our digital offering (app and web) to the next level!

We know one thing for the future of banking: it is all about being a personal bank in a digital age. Our digital channels play a key role: not only showing our customers their wealth status, but also in helping them in making the right decisions with personalized content. That is why we work hard at ABN AMRO to bring our services to the digital environment, offering customers the seamless digital experience they deserve.

The grid Digital Channels Business & Wealth, where you will be working, delivers a competitive digital proposition to our Belgian, German and French customers via an integrated mix of omni-channel services, (automated) advise and personal interaction. We believe that an approach with multidisciplinary teams focusing on speed, flexibility and efficiency will help in our digital transformation.

Your job

What you do:

• Develop sustainable value propositions resulting in a seamless digital experience
• Continuous improvement proposals for customer journey propositions
• Business analyses and supporting the implementation of new digital features
• Continuous collaboration with the Business Developers, Business Analysts, Data Analysts, Product Owners and (international) stakeholders about which improvements can be made to our portals (app and web).

Working environment

As a Business Developer, you will work in a specialised team with other Business Developers. You will focus on improving the user experience of our clients in our digital channels (app & web). You do this by translating customer needs into value propositions and end-to-end solutions that are consistent with developments in the areas of technology, digitalisation, legislation, and regulations. You also take into account the requirements and frameworks set by internal and external stakeholders, such as development teams and regulators.

Your profile

• Your acquired professional experience brings a fresh perspective towards improving the digital customer experience
• You have knowledge and experience in creating, improving and implementing digital customer journeys, experience with client validation is a pre
• You have strong analytical skills and a strong conceptual thinking ability to quickly get to the core of a problem
• With your entrepreneurial mindset you follow market developments, acquire customer needs and translate this into new propositions that improve the client satisfaction
• Being a skilled communicator in an international environment with different stakeholders you know how to get your message across, get your required information and manage expectations.
• You are fluent in English. Dutch is not necessary, as long as your English is fluent.

We are offering

• We offer you the freedom to get the best out of yourself, to work flexibly and plenty of room to grow. We work hybrid in different locations in Amsterdam.
• A gross annual salary with career opportunities up to 78.000 Euro based on a 36-hour working week.
• A benefit budget of 11% of your salary, which you can use to buy flexible terms of employment.
• A personal development budget of € 1,000 per year, plus extra development which we speak about 1-on-1 to check what suits you.
• An annual public transport subscription for free travel around the Netherlands.
• Great extra benefits as AOV and a pretty good pension scheme.

Interested?

Did this short story get your interest...? We would really like to meet you! Please contact Walter.Dijkers@nl.abnamro.com for more info about the role, or apply online immediately!

Equal opportunities for all

The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.

Disclaimer external recruitment agencies

External recruitment agencies need to have a signed agreement with ABN AMRO BANK N.V., executed by a Talent Acquisition Specialist, when submitting a resume to a vacancy. In addition, a recruitment agency can only submit a resume when invited by a Talent Acquisition Specialist to join the search for a right candidate. All unsolicited resumes sent to us will be considered property of ABN AMRO BANK N.V. In this case, ABN AMRO will not be held liable to pay a placement fee.