Client Service Manager Clearing

At a glance

The Client Service Manager is a strong communicator, active listener, and maintains a strong focus on the client experience. The Client Service Manager is a pro-active problem solver that is capable of analysing, evaluating, and discussing trends with both internal and external stakeholders. We also expect Client Service Managers to participate in the development of long and short term service strategy and planning.

Does this sound like you? Are you eager to becoming part of a European team responsible for regional client service management and developments related to the business of ABN AMRO Clearing? Tell us your story. We want to hear it!

Your job

The Client Service Manager is a Commercial role which is responsible for client communications regarding both daily business and ad-hoc needs. This role fields a wide range of questions, many of which are complex and require investigation. You will need to develop a strong understanding of the business and interconnectedness of systems and services.

The Client Service Manager supports the execution and alignment of our regional client service strategy, with a particular focus on quality and overall service for three different client segments: Principle Trading Groups, Prime, and Corporate Hedgers. Responsibilities span onboarding to offboarding and everything in between. This role also engages stakeholders to gain insight to trends and market developments. This dialogue will further the digitization of services, identify opportunities for innovation, and aid the prioritization of change initiatives.

Your profile

• Knowledge of business economics and commerce at a master level
• Working experience in financial services (corporate banking or clearing)
• Knowledge of the financial markets and of all financial assets classes (i.e. Derivatives, Securities, Fixed Income OTC Products)
• Knowledge of the local ABN AMRO Clearing businesses and partners
• Awareness of national and supranational rules and regulations
• Knowledge of and experience in Agile way of working, Lean, Six Sigma.
• Knowledge of AI, Kaizen.

We are offering

• The opportunity to be the best you can be, work flexible hours and lots of room to grow both personally and professionally
• The opportunity to pro-actively work on your vitality and fitness
• A supplementary benefit budget of 11%, which you can spend on additional fringe benefits
• A personal development budget of EUR 1.000 per year
• An annual public transportation pass or travel budget, depending on the function
• A solid pension plan.

Interested?

The job description is available in the job description database. Feel free to reach out to Gerald Walker (gerald.walker@abnamroclearing.com) for further information.