Business Analyst

Business Analyst

Job Description

We are increasingly interacting with our customers, along more and more communication channels: from app to website, from mail to phone, from regional bank to helpdesk. This makes it all the more important to better coordinate all these channels. Only then can we create consistent customer experiences and serve a customer individually, in a personalized, real-time and relevant way. To make this happen, within squad Terence, we aim to build a centric front-end platform which enables all involved departments to configure their communication needs as easy, consistent and automated as possible.

Practical Examples

Go to Rabobank.nl. The wide banner on the top of your page is personalized (if you have accepted your cookies of course). These personalized offers have a higher click-through-rate than default ones, which shows that personalization helps customers find the right content.

Within the squad we do omni-channel communication and the data we collect we use for contextual and relevant next best decisions for the interaction. The squad works directly with business and marketers on a wide range of projects. We use the latest technologies, including PEGA Marketing as the AI-brain behind the personalization.

You and your job

As a business analyst, you play a crucial role in analysing business processes, identifying areas for improvement and recommending the right solutions. Your position acts as a bridge between the business and IT, where you collaborate with stakeholders to gather requirements, evaluate business needs and translate them into actionable specifications for the development team. You work closely with the PO and the squad to ensure the quality of the features delivered.

Facts & figures 

• 36 or 40 hours per week  
• 43,822 Rabobank colleagues around the world

Responsibilities

• In close cooperation with the team and stakeholders you translate business requirements into high level analyses, designs and Product Backlog-Items.
• You play a central role in monitoring the ongoing quality of work delivered in sprints and projects.
• You are a sparring partner for Solution Architects, Squad members, Product Owners and other stakeholders.
• You are a sparring partner for our Solution Architects and other IT experts, to ensure solutions are designed in line with IT architecture
• You play a central role in monitoring the delivery of business value, meeting the requirements of the stakeholders
• Create clear requirement documents, including functional specifications, use cases and process flows, to guide the development team and ensure accurate implementation

You and your talent

• A relevant Bachelor or Master degree (preferably in Business Administration or Computer Science.)
• Excellent verbal and written communication in both English and Dutch
• Experience with Pega Case Management or Pega OpsManager gives you bonus points.
• At least 4 years of experience in implementing complex systems in large corporate environments in a business analyst role.
• Experience with the Agile way of working.

To be considered for this position, you must be located in the Netherlands or elsewhere in the EU and have the legal right to work in the Netherlands. We are unable to consider candidates requiring relocation from another country.

What we offer

Do you want to become the ideal version of yourself? We would love to help you achieve this by focusing firmly on your growth, development, and investing in an environment where you keep learning every day. We give you the space to innovate and initiate. In this way, we offer you numerous opportunities to grow and help you exceed your expectations, to do the right thing exceptionally well, and to therefore grow as a professional. In addition, with us (on the basis of a 36 hour working week), you can also expect:

• up to € 6.130,64 gross per month (scale 9)
• a thirteenth month and holiday pay.
• an Employee Benefit Budget (11 % of your monthly salary). You decide how to spend this budget. This may include purchasing extra leave days, making extra pension contributions or even receiving extra cash on a monthly basis.

You and the job application process

Reply to the vacancy for Business Analist at Rabobank.

• Any questions about working at Rabobank and the process? Raphael Drenthel, IT Recruiter,raphael.drenthel@rabobank.nl
• We will hold the interviews through a video call.
• You can find answers to the most frequently asked questions on https://rabobank.jobs/en/faq/ .
• A security check is part of the process.
• We respect your privacy.

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