Customer Service Officer (Bilingual Dutch/French)

The key to our – and hopefully your – success is that we work with people for people. Collegiality, diversity, and teamwork are some of the trades you will find in our Customer Service department. Working closely with the Customer Service Manager, you will be supporting our Belgian and Dutch customers throughout their customer journey. Entering a fast-growing and innovative environment, where you can grow with our vibrant and young and international team that is driven to provide excellent customer service. Are shift hours– between 9am and 8pm – an added value for your personal planning, in combination with structured homeworking? In that case, we would love to welcome you to our team! The role also provides the opportunity to gain a professional certificate Bank Mediation (Febelfin – Wet Willems), and the flexibility to be based in Brussels or Malta.

Duties and responsibilities

• Attracting new customers by answering incoming calls and responding to customer emails
• Responding and resolving customer queries and escalating technical issues, whilst finding and explaining the best solution to solve the problem
• Providing customers with information about the Bank’s products and services
• Following up on customers’ instructions including payments, placement of trades, transfer of investment portfolios, and account opening and closure
• Supporting the Bank’s marketing strategy throughout various campaigns focusing on savings and wealth products

Required knowledge, skills and experience

• Native Dutch and French language
• Excellent verbal and written communication skills in English is a plus
• Previous experience in a customer service role will be considered an asset

We offer a hybrid working model, with the flexibility to work from home and the office, as well as a great package that also includes a relocation refund for those relocating from abroad.

Interested?

To find out more and apply in Belgium, visit: https://www.medirect.be/nieuws-research/careers/inbound-customer-service-officer/

To find out more and apply in Malta, visit: https://www.medirect.com.mt/updates/news/careers/customer-service-officer-dutch-french/