Senior Product Manager - Merchant Services Business Banking

Deze vacature is niet meer vacant

The opportunity

The newly formed team within Global Business Banking is looking for a Senior Product Manager, passionate about payments, to help start-up ING’s strategic pillar ‘ Merchant Services ’. The mission is to craft a competitive value proposition across all markets, encompassing offline and online acquiring solutions, enhanced with range of Value-Added Services such as POS Lending, BNPL and merchant financing. This is one of our global strategic direction to develop products and services that reach beyond core banking products and truly help our Business Customer manage and grow their business. Do you want to join this start-up team to build this venture together? Do you want to be instrumental to design the Global Merchant Services horizon for ING?

You will bring extensive experience in Merchant Services, business banking knowledge, stakeholder management skills, consulting experience and strong hands-on product management skills to help start-up this mission for business customers across multiple markets. The position will be a report to the newly appointed Head of Merchant Services in the Global Business Banking team.

Role and responsibilities

As a Senior Product Manager Merchant Services you will work together with other Global Business Banking Team members in steering change across all countries that serve our merchants with the primary focus on Netherlands, Belgium and Germany. Due to the startup nature of this role, you will have a broad scope of responsibilities. This will require you to master a combination of strategic thinking and product management, partnership and vendor management, knowing the market and business management. 8

Your responsibilities will include:

  • Product management to deliver on what we promise by managing the global merchant services roadmap in full alignment with the Tribes, including development of new product, platform integration and coordination across countries & business segments
  • Deliver value through eCommerce and Point-of-Sales (POS) with value-added services like consumer financing, Buy Now Pay Later, loyalty programs, dashboards, data analytics, checkout automation tools, cross- & up-selling and invoice payments.
  • Ensure we work with the best-in-class partners by managing relationships with global partners and vendors in the Merchant Service value chain. Varying from 3rd party PSPs, SaaS e-commerce platforms to POS lending providers
  • Strategy & market research to shape the horizon for Merchant Service across all countries with continuous research of latest trends in technology and identifying new value-added services
  • In time, take the lead to develop the commercial go-to-market strategies, incl. new market research and entry strategies
  • Steering the proposition to be in control by introducing a data-driven enablers like business reporting and controlling, KPIs monitoring and development of management dashboards.

To ensure global success in this role you will need to work together especially with the Tribes, Business and Tech.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

For the right individual we offer an exciting opportunity for accelerated learning and large scale impact while driving change across multiple geographies in a strategically important value proposition topic. At the same time you will be fully supported by and become an integral part of a dynamic and highly competent Global Business Banking team. We offer a permanent contract with competitive salary and benefits that fit your experience level.

Furthermore, you have:

  • 5+ years of managing the design, development, integration and successful roll out of global payment propositions/products
  • Strong understanding of payment sector
  • Business acumen is equally as critical as understanding of technology
  • Experience at a PSPs is a plus
  • Excellent interpersonal and networking skills
  • Self-confident, proactive and start-up mindset
  • High cultural sensitivity in order to work in a highly diverse environment
  • Fluency in English (spoken and written)

Rewards & benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here .

  • The benefits of working with us at ING include:
  • A salary tailored to your qualities and experience
  • 24-27 vacation days depending on contract
  • Pension scheme
  • 13th month salary
  • Individual Savings Contribution (BIS), 3.5% of your gross annual salary
  • 8% Holiday payment
  • Personal growth and challenging work with endless possibilities
  • An informal working environment with innovative colleagues
  • Work Agile, so new ideas come to life faster

Want to apply directly?

Please upload your CV and motivation letter by clicking the “Apply” button.

About us

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: WO

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