Network Sector Coverage Banker, Service Clients Portfolio

The Opportunity

We are looking for a committed, ambitious and delivery oriented person who is willing to join the team for this exciting position, that also provides a lot of opportunities to learn and develop a profound understanding of the Corporate Sector Coverage (‘CSC’) business and our core clients. The Network Sector Coverage (‘NSC’) team is part of the ING WB CSC in Amsterdam. The NSC team operates as the first point of contact for all the NL subsidiaries of multinational clients of ING serviced out of Amsterdam. You will be working in a diverse and dynamic client-facing team of highly dedicated professionals. The Network bankers are responsible for the relationship management with these clients in co-ordination with the Parent Account Manager (‘PAM’) who manages the relationship on group level. The team also co-ordinates between the various products so that the clients needs are met and a superior client experience delivered.

The NSC Service Banker is responsible for efficiently managing the portfolio of international subsidiaries (LAM entities) of our global clients (PAM clients) that do not require an active relationship coverage in the LAM country, or this is limited to service only, but are part of the global relationship

• in line with the Wholesale Bank’s coverage strategy, including segmentation, on-boarding and off-boarding,

• in cooperation with primarily the service teams and operations teams, and when required also with the PAMs and product teams

• with the aim of delivering the daily banking value propositions to such clients when required and in an efficient and optimized manner

The NSC Service Banker reports to the Head of Network Sector Coverage in NL.

Role and Responsibilities:

• Ensuring delivery of the required products and services efficiently and in close co-operation with product and clients service teams

• Support new clients onboarding requests (wherever these meet the internal commercial hurdles) and assist in new business origination opportunities

• Work with the PAM, Compliance and central off-boarding teams to keep the portfolio clean from both compliance and commercial perspective

• Adhere to the LAM segmentation of the portfolio between Active and Service clients

• Ensure that his/her portfolio operates with an acceptable risk tolerance and adheres to regulatory parameters

• Annually review the portfolio for off-boarding possibility or in certain cases transfer relationship from Service to Active coverage

• Attention and closer focus on Service clients with potential to develop and grow the relationship. Make sure active contact is maintained with those clients and also PAMs

• Monitor the returns on the assigned clients on a portfolio basis, analyse trends, make suggestions to improve coverage efficiency and/or optimizing the growth potential

• Share knowledge and foster a culture of collaboration and inclusiveness, client focus, continuous improvement and innovation in line with ING's Orange Code.

• In co-ordination with the Head of Network Sector Coverage NL, actively contribute to the development and implementation of EMEA LAM strategy

• Closely collaborate with other team members, share responsibilities and participate in other team initiatives and/or projects.

Profile:

• Experienced banker (min 3 years of relevant experience) with commercial track-record in successfully handling client servicing and daily banking needs

• University Master degree in Economics/Finance, Management, Law or comparable

• Good daily banking product and servicing knowledge

• Client focused and able to understand client needs

• Excellent interpersonal and communication skills to be able to work and co-ordinate efficiently in a multiple stakeholder environment

• Enthusiastic person with high level of self-motivation

• Ability to multi-task and prioritise workload but also clients focus

• International mind-set and cultural sensitivity as well as a highly collaborative personality with strong team player attitude to be able to work with in a multi-country, multi-cultural environment

• KYC and regulatory environment knowledge and experience.

• Entrepreneurial flair in order to come up with new ideas, innovation and have a broad perspective.

What we offer

• Highly professional working environment in an ambitious team

• Visibility in the ING organisation including the international network of ING

• Individual development both on the job and through trainings and courses

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we back you to develop into an even more awesome version of yourself.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find o ut more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

• Work Agile, so new ideas come to life faster

Apply

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About u s

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s poss ible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING . Join us. Apply today.