Value Proposition Expert Proxy Management
ING Global Business Banking is looking for a Value Proposition Expert who will bring extensive business knowledge, stakeholder management skills and strong hands-on change management skills to help drive the strategic Value Propositions for ‘Proxy’ (Access Profiles & Self Service Proxy Management) in the Business Banking segment across multiple countries. As the Global Business Banking Team, our aim is to help countries to continuously improve their Value Propositions and to accelerate transformation. We do this by identifying and building shared capabilities that make a positive impact for our business customers. This will require you to master a combination of business & IT knowledge, strategic thinking, hands-on change management in a complex multi-stakeholder environment.
The position will be a part of the Global Business Banking team and report to the Head of Value Proposition. It is a full-time position based on a 40 hour working week on a permanent contract and located in Amsterdam.
Job Description:
As Value Proposition Expert for ‘Proxy’, you are in the driver seat to formulate and align on a shared forward looking vision of the Value Proposition. You do this by collecting country requirements and try to find synergies across the needs to develop a target scalable global solution (called Global Modules). To guide the development you prepare the long term strategic roadmap (12-36 months horizon), ensuring countries are ready to integrate the global solution in the local environment.
You will work in close collaboration with the rest of the Global Value Proposition Core Team (combination of business & delivery team) and liaise with multiple stakeholders on global and country level to gain insight in the proposition development, based on expected business value, and guide senior strategic decision making.
Your responsibilities will include:
· Formulate and align on a shared forward looking vision for the Value Proposition:
o Define the target journeys and services, integrating the target service models, target operating models and the target IT architecture
o Drive design decisions on expected local and global capabilities
o Develop the strategic KPI framework to measure success and accelerate roll-out
· Hands-on change management of shared propositions (called Global Modules):
o Collaborate with CPO (Chief Product Owner) on defining the 12-36 months roadmap, by refining themes into epics and assessing their business value based on expected and agreed consumption of delivered modules
o Communicate and follow-up on delivery, scoping and business case, escalating to global stakeholders whenever necessary
· Prepare countries on how they can consume the delivered global modules:
o Provide insights into technical/functional prerequisites
o Identify gaps with the target journeys, services and capabilities
o Assist in defining a sequenced approach to integrating the modules
· Lead the Value Proposition communities - cooperation fora of senior country stakeholders and domain experts – aimed at exchanging best practices, setting common priorities and shaping global solution projects
· Manage the engagement with country stakeholders (senior management as well as domain experts) to inspire and deepen business understanding of our target Value Proposition and its impact to business objectives.
What are we looking for?
The ideal candidate should have the following skills and competences:
· Understanding of banking sector/ organization & especially Business Banking domain
· Ability to drive change in complex multi-geography stakeholder environments:
o Build the case for change and facilitate decision making of senior stakeholders
o Dissect vision into concrete building blocks for execution in the long term roadmap
o Gain senior stakeholder buy-in to secure priority and resources
· Be in tune with market / competitor / technology / trends
· Knowledge on/experience in Access Profiles & Self Service Proxy Management is a big plus
· Excellent communication skills with senior stakeholders and domain experts. Ability to present complex technical topics in an engaging manner to build awareness and buy-in of a wide range of audiences
· Excellent skills in preparing structured and engaging content for communicating strategic rational, priorities, analysis results etc. (fluency with PowerPoint and written communication)
· Great organisational skills and structured way of working
· International experience is a strong plus
· Excellent interpersonal and networking skills
· Proactive mindset, self-confident
· High cultural sensitivity in order to work in a highly diverse environment
· Fluency in English (spoken and written)
What do we offer?
For the right individual we offer an exciting opportunity for accelerated learning and large scale impact while driving change across multiple geographies in a strategically important Value Proposition topic. At the same time you will be fully supported by and become an integral part of a dynamic and highly competent Global Business Banking team. We offer a permanent contract with competitive salary and benefits that fit your experience level. The work location is Amsterdam Southeast, Cedar building.
Interested?
You can apply online for this position by clicking on ‘Apply’ and submit your English resume and letter of motivation.