Marketeer / Customer Journey Expert

Marketeer / Customer Journey Expert Private Banking

Develop powerful lead flows and propositions

How will you realize sustainable growth for Private Banking?

Our customers know why they are with ING Private Banking. We deliver on our customer promises by providing a dedicated Relationship Manager and direct access to a team of financial specialists. In addition, tailored financial planning is part of our service and customers may expect proactive signaling and advice. As a Marketeer / Customer Journey Expert (CJE) you develop our Private Banking lead flows, propositions & services that help our customers to be successful in life and in business.

What you will do as Marketeer

Your goal as a Marketeer / CJE is to create customer growth (base & value) for Private Banking. You will do this by working within the Marketing team on several projects that need to result in strong lead flows, propositions and events that fit with an outstanding customer experience.
Your starting point is the Private Banking customer. We have defined our customer promises and you will need to make sure our promises are met in every customer interaction. This is how we want to live up to and exceed their expectations whether it’s a private individual, a business owner, a wealthy family or a charity organization.

Your responsibility for implementing propositions basically goes from A to Z. This means analyzing market, customer and other relevant data to come up with insights and opportunities which can be translated into lead flows, propositions, events, campaigns etc.). You will also be fully implementing these into our channels (both Sales and Digital).

Of course you will not do this alone. You will be working with other Customer Journey Experts in your team and you will have dedicated Private Banking Data Analysts and Change Experts within your department with whom you will work together in projects. Of course strong cooperation is required with our sales colleagues as the core of our business is based on the relationship model. Furthermore there will be many parties to cooperate with such as Communication, Events & Sponsoring, Business Banking and Product Tribes.

Why you can make the difference

You are an early career Customer Journey Expert with the energy and desire to learn and grow and to make impact. As you will be responsible for implementing leads and propositions from A to Z, you will need a broad skillset in which you combine analytical skills with creativity and a take it on and make it happen mentality. Ownership and initiative are key for this position. Also you are eager to understand and learn the business of Private Banking which can be complex at times. You are impact oriented and able to translate initiatives to the bottom line: sustainable growth of our customer base and customer value.

This is where you will work

Creating a differentiating experience starts with ING’s culture: entrepreneurial, open, collaborative, innovative and energetic. You will be part of the Marketing team within the department Business Development & Customer Experience (BD&CX). This department is responsible for all activities related to developing our Private Banking business for the Netherlands. It consists of four teams: Data Analytics, Risk Management, Business Management & Change and Marketing. The Marketing team consists of about 7 Customer Journey Experts and your Marketing Lead. You will work closely together with your colleagues in BD&CX, the sales department and many other parties within ING depending on the nature of your projects.

We strive to have as much autonomy in our teams as possible and belief that ownership and responsibility are key in both work pleasure and success. Craftmanship is equally important so we provide many opportunities for learning and personal growth and expect you to take ownership for your own development.

What we will be looking for

Is your enthusiasm triggered by this vacancy and do you recognize yourself in the following characteristics then please get in touch!

You..
• think Customer Experience in everything you do and can’t help yourself in thinking of what could be improved
• good communication skills
• demonstrate a growth mindset meaning you are always learning and are prepared to change views and habits
• are impact oriented and love to take it on and making it happen.
• believe in teamwork and drive team spirit
• have your own vision and ideas and are comfortable with sharing them. You use this to create change and impact.
• Have a natural way setting clear goals and working towards them
• are skilled in stakeholder management and understand the importance
• are native or fluent Dutch and proficient in English.

Interested?

Please click the apply button and send your cv and application letter. We are excited to meet you!