Data Analyst - Digital & Customer Interactions

Deze vacature is niet meer vacant

Who are we?

At ING , we aim to become the best mobile-led bank on the continent. The Tribe Digital & Customer Interactions is responsible for achieving the digital sales objectives and for further developing all digital interactions with customers . With over 70 data analysts and scientist, we ensure to accelerate the transition towards becoming a fully data-driven organization. We work in multi-disciplinary teams , w hile being allocated as data consultants both internally as to other departments .

Who are we looking for?

In order to increase our analytical capabilities, we’re looking for a passionate data analyst who wants to improve service and product offerings . By understanding our customer ’ s actions , behaviours and products you deliver high impact and tangible insights . As a data analyst:

  • You are passionate about making impact, base d on data

  • You generate extremely personal and relevant customer interactions, by doing smart analyses

  • You love to conduct experiments

  • You identify new data and analytics related opportunities

  • You contribute to maintain and further improve the fact-based culture within IN G

Are you addicted to data and ready to mak e impact? Do you enjoy solving problems and eager to develop yourself ? Then we are looking for you!

Your competencies and experience

  • A master’s degree in the field of analytics, mathematics or econom etrics

  • You have experience with querying languages (e.g., SQL, SAS)

  • You are analytically strong and have experience in making performance analyses

  • You have a do-it-yourself mentality, and you like to quickly learn and apply new techniques

  • You are customer-oriented and have experience in using customer and other data to substantiate your decisions

  • You can manage stakeholders without any problems, at different levels

  • You actively ask for help and feedback and you dare to give feedback

  • Experience with the agile way of working is beneficial for this role

What do we offer you?

We offer a full-time 40-hour position in a challenging environment . You wi ll have a chance to work at a modern Agile organization with smart and fun colleagues and great opportunities to develop both your technical and personal competencies.

The benefits of working at ING include:

  • An excellent salary that matches your qualities and experience

  • A 40 -hour working week

  • 24-27 vacation days depending on the contract

  • A 13th month and 8% holiday allowance

  • Contribution Individual Savings (BIS), 3.5% of your gross annual salary

  • Flexible working hours and working from home (hybrid mode)

  • The Mobility Card. You choose your mode of transport for commuting per day. Freedom and flexibility in mobility.

  • Pension plan

  • Personal growth and challenging work with endless possibilities

  • An informal working environment with innovative colleagues

Are you excited? Then click on the apply button

Let us know why you are who we are looking for: how do you use your experience to make ING even better? We would like to receive your CV and motivation letter.

More information?

Please contact Johan Lems : (acquisition related to this vacancy is not appreciated).

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: WO

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