Data Analist – Center of Expertise - Fraud Service Center

In an ever-changing digital world, fraud and cybercrime are, unfortunately, becoming more and more prevalent. The Fraud Service Center (part of the Tribe Fraud NL) is therefore committed to protect our customers against fraud and cybercrime and to minimize the impact of fraud for customers and ING. So are you looking for a meaningful job in which you can use your expertise in the field of data analysis to make a difference for customers and ING? Are you looking for a job with a lot of responsibility where you can be part of building on a renewed Center of Expertise? A job where you can make a difference with your creative and pioneering ideas? Then read on!

Within the recently renewed Center of Expertise we perform a variety of activities that all contribute to the Members and the Leadership Team (LT) in the Supercircle doing their job optimally. Some of these activities include: HR onboarding, Change consultancy, Finance control & management, Quality management, Reporting & Dashboarding, Forecasting & Planning.

To increase our analytical power we are looking for a Data Analyst!

What does the Center of Expertise look like?

You will be joining a team of 17 people divided into 4 pillars. The pillar Quality Assurance consisting of 3 Quality experts, the objections team consisting of 7 legal employees, the improving squad with 3 change consultants and of course squad Analytics with 4 data analysts of which 1 is vacant.

Each squad works independently every quarter from a QBR formed backlog. Every 2 weeks there is a sprint change, ending with a demo for stakeholders. Prior to each sprint you are busy with a piece of refinement on the upcoming sprint and you get and bring feedback from colleagues or other pillars.

Your role and responsibilities

• You build and maintain a variety of operational reports and dashboarding for the daily management of the Supercircle

• You have a dynamic role in which new projects are worked on every month by means of sprint items for Scheduling, Forecasting, Dashboarding and Reporting

• You have the gift to transform complex data into clear presentations so that you can play an important advisory role

• You are flexible and while maintaining focus on key priorities you are able to meet ad hoc requests. After all, Fraud & Cybersecurity is a dynamic environment that regularly requires you to move quickly

• You contribute to maintaining and improving the fact-based culture within ING

What do we expect from you?

• Good command of the Dutch and English language

• You have experience with Cognos is a plus

• You have experience with SAS and SQL is a plus

• Experience with python and git is a plus

• You have experience with Workforce Management (WFM) Systems

• You are able to complete complex operational reports, roster analyses and scheduling, among other things

• You are analytically strong and make decisions based on data and facts

• You are able to take on the role of consultant around your expertise

• You continue to develop yourself, both as a person and a professional, to become a data and analytics expert!

• You get a lot of energy from creating insights and translating these insights into concrete improvement suggestions for the Center of Expertise or for the Supercircle

• You like working in a dynamic environment with changing stakeholders

• You endorse the values of ING and are willing to commit to the Banking Oath

Furthermore

• You have obtained a HBO/Master degree (or demonstrable level) with a strong analytical component, and you have at least 2 - 3 years of relevant work experience

• You enjoy collaborating with employees on the floor

• You are driving to make the most out of your typical day, customer driven and absolute team player

• In addition to executing change projects, you also feel okay maintaining our tools and products

Rewards & benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here .

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

• Work Agile, so new ideas come to life faster

Additional information

• Job location is Leeuwarden

• Contract is for 36 or 40 hours/week.

Want to apply directly?

To apply directly, please upload your CV and cover letter by clicking the application button.

For further information on this job, please reach out to Anna Nagy via anna.nagy@ing.com.

About us

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!