Personal Assistant to the Global Head of Business Banking (6 months)

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The Opportunity

ING Global Business Banking is looking for a Personal Assistant for 6 months.

ING Business Banking

Business Banking is a key pillar to ING’s overall strategy, established as a 3rd segment between Private Individuals/ Retail and Wholesale Banking. The segment covers three types of customers: Self-employed & Micro companies, SMEs, and Mid-Corporates.

Today, the Business Banking segment in ING serves approximately 2 million clients and generates about €3 billion revenue across seven markets: The Netherlands, Belgium, Luxembourg, Poland, Romania, Turkey and Germany.

The segment’s mission is to empower people to stay one step ahead by becoming the go-to place for SMEs to manage and grow their business.

At Global Business Banking, we are a purpose-driven organization driven to accelerate the possible in all areas of our work. We have a passion for growth and always look for opportunities to innovate. We are truly in service to our internal business customers and have a strong focus on maintaining meaningful relationships to ensure what we do aligns to their needs. We are a high-energy team that values authenticity, courage and discipline.

To support the Global Head of Business Banking directly in managing this global business segment, we are looking for a Personal Assistant to complement the team. You will play a key role in managing the agenda, logistics and communication for our Global Head of Business Banking, directly working with him, the other assistants and full management team in close collaboration. This is a great opportunity, but it will also require a certain level commitment, ownership and flexibility from you and all members of the team.

The role

As a team of 3 management assistants, our role is crucial to keep the team going, as we enable and connect an eco-system of leaders and support them to do their best work.
You will have influence in shaping how we perform and develop as a team – we are always open for suggestions and new ideas to improve our ways of working as a team.

Main responsibilities for a personal assistant:

  • Diary Management: schedule appointments and manage the manager’s diary. Assess priority, sensitivity and purpose of appointments. Monitor that agreements are kept and issue reminders if required
  • Communication: record, organize, manage and review incoming and outgoing calls and written communication, mainly using Microsoft Teams, Outlook and phone. Assess priority, sensitivity and purpose. Respond to queries, arrange for the manager to respond to queries or forward queries to the appropriate person in the organization. Compose written messages based on specified guidelines. Check text in terms of content, accuracy and consistency. Act as the point of contact and maintain internal and external contacts
  • Coordination: provide organizational, logistical, general and technical support in relation to business travel, meetings, diaries and cooperate with the other secretaries in the Bank
  • Provision and management of information: collect, record, archive and document all relevant documents in files (Word, PowerPoint, Excel). Distribute information in an appropriate and timely fashion. Inform those involved on the progress of current issues, specific details and outcomes
  • Administration: operate a range of administrative systems, for example sickness and absence records. Take care of the administrative handling of new staff/transfers/leavers, claiming expenses, Ibuy and E-profit in accordance with existing compliance rules. Help the other non-Dutch speaking members of the management team with administrative/translation tasks of personal nature, if needed

Your work environment

The Global Global Business Banking department is an international team in the Head Office of ING, located in Cedar Amsterdam Bijlmer. At ING, we continue to work in Hybrid Mode, meaning we do not require every-day presence in the office. While we do require a certain level of flexibility, we are open to discuss further details and personal requirements.

In your role, you will cooperate with many other teams within Global Business Banking and beyond across all segments and functions within ING. Moreover you will be in close contact with our business units across Business Banking countries.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

You are an experienced personal assistant, with a professional attitude and capable of working in a global environment. You have great English and Dutch communication skills. You are able to work both autonomously and as a team, typically across multiple activities at the same time, set priorities and manage tasks efficiently.

You are driven, yet loyal and have integrity. You are flexible, pro-active, committed and truly think ‘Orange Code’. You have a sense of humor and are a real team player.

You care about people and their wellbeing and create lasting relationships with your colleagues. You proactively support others and enable them to be their best. You think creatively about how to solve problems and address challenges pragmatically, while paying attention to detail.

Furthermore, you have:

  • Fluently in English and Dutch (verbal and written)
  • Bachelor (HBO)
  • Secretarial skills
  • Affinity with IT related systems and issues
  • Management identification and discipline
  • Customer focus and customer interest paramount
  • Planning and organizing
  • Organization sensitivity
  • Initiative
  • Resistance to stress
  • Team player
  • Flexible

Rewards & benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here .

The benefits of working with us at ING include:

  • 6 months contract
  • 36/40 hour working week spread over 5 days (Personal Assistant III)
  • A salary tailored to your qualities and experience
  • Pension scheme
  • 13th month salary
  • Individual Savings Contribution (BIS), 3.5% of your gross annual salary
  • 8% Holiday payment
  • An informal working environment with innovative colleagues

Want to apply directly?

Please click on Apply and upload your CV & motivation letter in English by clicking the “Apply” button.

About us

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: WO

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