Product Area Lead Customer Due Diligence within the Global KYC Delivery Tribe

Do you want to play an essential role in ensuring the good reputation of ING, and be in the first line of defence against money laundering and terrorist financing? Currently we are looking for a Product Area Lead Customer Due Diligence.

The team

Global KYC is a first line department providing the ING business and functions guidance with standardised solutions in the area of various KYC related regulations (on process, control, and digital solutions, etc.) as well as support to realize operational excellence.

The opportunity

The Global KYC Delivery Tribe is part of the Global KYC organisation within ING COO. You will be involved with the development of the Global KYC Digital Service contributing to socially relevant topics such as Anti-Money Laundering, Counter Terrorism Financing, Fraud, Sanctions and their global implementation across 40+ countries, affecting 40 million+ ING customers. Through this, we will be able to deliver our customers an optimal KYC experience, whilst remaining compliant and in control of our risks and processes on a global scale. You will be in contact with market leading vendors and thought leaders in their respective domains. As such, you will be working with many colleagues from different disciplines, geographies, and backgrounds.

Job Profile

We are looking for a committed, ambitious, highly organized, and delivery-oriented Product Area Lead CDD in the Global KYC Delivery Tribe, delivering ING's compliance with KYC / AML rules and regulations.

Reporting to the Global KYC Delivery Tribe Lead, the PAL CDD position is a senior management position and high energy job which demands your A-game every day. Together with the Tribe Lead you will define a winning strategy for the CDD Area and your product in line with the Global KYC and Tribe’s objectives and in alignment with other stakeholders in the bank

The CDD Area within the Global KYC Delivery Tribe is responsible for KYC orchestrator which is the global CDD platform for all business lines, countries and segments.

Working out of Amsterdam you will steer the execution by your area consisting of 14 squads which are led by your product owners. You will proactively anticipate dependencies and collaboration across the entire organization and with the parties that need to contribute to a specific implementation of your business area. Last but not least you are part of the broader leadership team of the tribe, a close team of which members support each other and push each other to a higher level, which is exactly the spirit that we want to radiate each and every day to our tribe members.

Roles and Responsibilities

• Strategy definition at area level for the KYC Orchestrator product
• Driving impact with your squads across all ING countries and business lines
• Value based prioritization in a complicated stakeholder management field ( first line, second line, global, local)
• Making sure that the tribe is at par or above regarding Risk and Compliance
• Digital business process redesign and improvement
• Role modelling in the light of ING’s Orange Code and Customer Promise as member of the broader leadership team

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.
We are looking for a team player with a strong drive for impact displaying the following behaviors:

• Completed WO or HBO education.
• Growth mentality and ability to inspire
• Minimal 5 years of experience in KYC or similar role
• Proven track record in organizing and planning large changes and creating strategic product vision
• Proven track record in senior management and stakeholder communication
• Ability to display style flexibility and adapt plan, approach and behavior to the different needs and situations
• Strong organizational sensitivity: ability to understand and take into account the underlying issues, opportunities and dynamics of an organization
• Ability to take responsibility, steer strategy and realizations based on facts and data; managerial courage to question and make decisions
• Focus on delivery through collaboration, ability to bring people together to work towards the same purpose
• Ability to empower teams to act autonomously, think out of the box and hold them accountable
• Ability to simplify complexity and drive operational excellence
• Ability to support yourself and other team members in development
• Strong resilience: ability to navigate through ambiguity

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

• Work Agile, so new ideas come to life faster

About us

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.