IT (Area) Lead

The opportunity

Within TECH DBNL we drive sustainable progress for all – powered by technology!

Our purpose is to serve our NL customers in the best possible way. We want to offer the most effortless and relevant banking experience in the Netherlands. Banking experiences that make it easier for anyone to pay, plan, reach their goals in life and in business, expand their business, do the right thing, and withstand the unexpected. Our products and services are built on technology. Assisted Channels is one of the domains within TECH DBNL in which we are also the global provider of Assisted Platforms.

We are looking for a strong IT Area Lead for Global Assisted Platforms, with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

The IT Area Lead will be working in Assisted Channels domain, will be reporting to IT lead and will be contributing to define and implement the IT strategy for his/her own IT Area in line with the bank’s IT strategy. He/she will be mainly managing and coordinating ING Tech functions for global platforms CC 2.0 and IRIS, will be responsible for enhancement, stability, maturity, security, risk, availability and operations of the platforms and applications.

CC 2.0 and IRIS are global platforms which are being consumed by many different entities in ING, including Netherlands. We are looking for someone who combines senior leadership skills with content knowledge of area and strong technical knowledge. The IT Area Lead will be working closely with many stakeholders in DBNL, global providers, other consumer countries and vendors, he/she aligns them around a common vision for the platforms. Additionally creates and executes a plan for the target architecture.

The team

IT Area comprise around 70-80 engineers working across the Netherlands, ING’s Tech Hubs in Manilla and with our strategic partners in India. New IT Area Lead will be responsible for creating a balanced team of internals/externals with a good Dreyfus maturity distribution. In addition to that as an IT Area Lead at Global Assisted Platforms he/she will be responsible for leading the engineers working in the area with direct reports such as the Chapter Leads, building an excellent engineering culture, and guiding them for development of the team for the required skill sets.

Roles and responsibilities

A successful IT area Lead

• Uses his/her skills to attract and retain the best engineers and create the best culture in Agile way of working
• Creates an atmosphere in which everyone feels appreciated and heard, and where everyone enjoys their work
• Responsible for ensuring overall IT maturity and acts as coach for his Chapter leads on a daily basis
• Values engineering craftsmanship and develops craftsmanship of the employees working in his/her respective area. Provides high-level strategic guidance to the chapter leads
• While changing & moving forward, keeps the bank safe, compliant & reliable
• Drives the global target discussions, together with other stakeholders
• Keeps IT budget related to the area in control
• Encourages his/her chapters to invest in innovation
• Keeps IT Risk for all assets in the area under control
• Works closely with Product Area Lead on the delivery of the squads

IT Area Lead is an ambassador for the ING culture (Orange Code) and meets the requirements of the associated manager's conduct profile. This role requires emphasis on the following:

• Being inspiring and exude energy and passion
• Having the ability to display style flexibility to teams and adapt plan, approach and behaviour to the different needs and situations
• Having keen IT market focus: passion for major trends in the way of working including, for example, Lean IT, continuous delivery, cloud processes, etc.
• Having excellent problem-solving skills
• Being focused on collaboration: have the ability to set aside own 'ego' in the interests of achieving the best results; helping others to be successful
• Having a continuous improvement mindset
• Knowledge and proven experience
• Management experience in an Agile organisation
• Experience in functional management (output management)
• Experience with strategic assignments and major changes
• Experience in planning and implementation of changes
• Excellent analytical skills
• Excellent level of English
• Education: IT education background and a Master’s degree

Rewards & benefits

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues
• Work Agile, so new ideas come to life faster