Customer Journey Expert

Customer Journey Expert Mobile Payments

It’s an interesting time to work in payments! The Payments industry is evolving quickly with many new players entering the market. At ING we aim to stay ahead and remain relevant to our customers; not only today but also tomorrow and beyond. That’s why our number 1 priority is to offer our customers a seamless and state-of-the-art customer experience enabling them to stay a step ahead in life and business.

A customer journey expert with digital vision and innovation at heart!

We’re strengthening our Mobile Payments team and are looking for an energetic Customer Journey Expert willing to join the digital payments world. Do you want to boost your career and looking for a new challenge in an innovative, dynamic and high impact environment? Are you passionate about making the difference in the digital journeys of our customers and does innovation makes you tick…. then keep on reading.

The job!

We have a vacancy in our Mobile Payments team. This team is responsible for developing our mobile payment offering like Apple Pay, Mobile Payment for Android and innovative initiatives around merchant tokenization. As customer journey expert it is your responsibility to design, improve and implement customer journeys to offer our customers the best possible experience.

You will play a key role in realizing our strategic ambitions. To be successful you have a vision in which direction the e-commerce and mobile payments market is evolving, what the short- and long-term customer needs are and how to translate these market trends and needs into concrete and compelling value propositions. In your way of working there is a strong belief that data analysis is an essential way to make the right choices and you are actively pursuing and promoting this way of working.

Next to that you’ll be responsible for designing and improving relevant processes, communication with internal and external stakeholders, and manage the product related risks with all risk parties involved.

You will be part of a multidisciplinary team in which you closely cooperate with your Tech colleagues.

Furthermore, a part of your time (max 50%) will be dedicated to work closely with our lab – ING Factory – on short projects in which concrete innovative solutions are being developed in co-creation with of our customers. These high-intensity projects are done with a multidisciplinary team and you play a key role in supporting the ING Factory lead in organizing and driving the project.

Working in Tribe Payments

In the Payments Tribe honesty, integrity and taking responsibility are highly valued. It’s a place where we encourage and appreciate forward thinking and being proactive to ensure our customers have an experience that is second to none.

What we expect from you?

• University degree or HBO
• Excellent command of Dutch and English
• Relevant working experience in a service-oriented environment
• True team player who can make a difference and is able to take the lead
• Strong communication skills with a sharp eye for customer and market demand
• Ability to translate market trends and client needs into a strategic vision
• Tech savvy and data driven
• Creative and innovative mindset
• Agile is the standard for you

What can you expect from us?

• A challenging position as customer journey expert in a complex, dynamic, and inspirational working environment
• Numerous possibilities and support to grow and develop yourself
• 36-hours working week
• Job scale 10/11
• You will be based in Amsterdam

Interested?

You can apply directly via the link. If you have any questions don’t hesitate to reach out to doreen.lukkien@ing.com