Customer Journey Expert Account Domain

Deze vacature is niet meer vacant

The Opportunity

ING is looking for a Customer Journey Expert to strengthen our Account Domain in the Tribe Cash and Liquidity Management in Wholesale Banking Transaction Services.

You will be working for Transaction Services (‘TS’) in ING Wholesale Banking. TS offers a comprehensive range of products to Corporate Clients and Financial Institutions across Europe.

As a Customer Journey Expert, you will play an active role in requirements management, project coordination and roll-out of API for the digitalization of the Account Opening Process.

You will be working in a team within a professional, dynamic, and international environment where you can make a visible contribution to the client experience and commercial success of ING Wholesale Banking.

Roles & responsibilities

The job requires strong analytical skills, problem solving mentality and a good knowledge of Account Management Systems.

You will organize the gathering of the requirements and act as CJE within a squad to develop APIs for the digitalization of the e2e account opening service in 18 TS countries.


  • University education (Bachelor's degree or Master's degree) preferably in Economics, Accounting or Finance

  • Preferably 2 years of work experience in transaction driven environment preferably in Transaction Services in the areas Cash Management


  • You have strong analytical skills

  • You are fluent in Business English, good knowledge of banking terminology is a benefit

  • You are assertive and persuasive

  • You have a result-oriented mind-set and strive for high quality

  • You can work in astructured and systematic way

  • You have aproblem-solving mentality

  • You can lead the discussions and design the solution

  • You can collaborate effectively and build good relations

  • You have strong communication skills and ability to interact with stakeholders across the ING network

  • You are willing to learn every day in a continuous moving global environment with high expectations of service.

  • Flexibility is required in order to get things done. You do not just give up when things are not going well, and you know who or where to turn to within the organization if you need support.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find o ut more about our employment conditions at

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

• Work Agile, so new ideas come to life faster


Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

About u s

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s poss ible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING . Join us. Apply today.

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: WO

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