Business KYC Lead – Financial Markets-2


Your work environment

Financial Markets (FM) is the Bank’s gateway to the professional markets around the world. Our primary function is to service the needs of ING’s clients with products, services and guidance. FM aims to be a significant player in our market leader and challenger markets, with an additionalpresence in all the major international markets and specialist expertise in selected emerging markets and products.

Department Overview

FM Sales provides both flow and highly bespoke financial solutions to clients. The FM Sales organization is structured to reflect the differing needs of our client portfolio. The Corporate team services the corporate Wholesale Banking clients in 6 sectors and the Retail and Mid-Corporate clients from the Domestic Banks across Europe. The Financial Institutions team is split into Institutional Sales and Loan Sales teams servicing the FIs Sector Wholesale Banking clients with traditional capital markets activity and Loan Asset Distribution.

Strategic Control and Governance supports the Financial Markets Management Team in the development and implementation of FM's business strategy, including FM's interaction and management of our various support groups.

Your role

Within the Strategic Control and Governance team you will be part of the Front Office Support team and you will be responsible for applying all requirements of the ING KYC Policy to the existing (and future) FM-owned client base. This includes Know Your Customer (KYC) and the related activities (FEC/FATCA/CRS/ESR).

You will work closely with both the Head of Sales Strategy & Governance and also the regional Heads of FM Sales in designing and implementing a programme of work that ensures that existing client files are remediated, scheduled KYC reviews are initiated in a timely manner to enable on time completion, and new clients are onboarded in a safe and compliant manner.

As designated Parent Account Manager (“PAM”) for these investors, your key internal contacts will include the Financial Markets Client Control (“FMCC”) team, Regional Client Control Teams in Asia and the Americas and PAMs in other WB Sector teams. Externally, you will reach out to, and interact with, the key KYC contacts across the client base owned by FM.

Where capacity exists, you will also support FM teams with investor-related KYC topics, including providing support in fulfilling Office Due Diligence (“ODD”) obligations and facilitation of general end to end management of the onboarding process.

Main Duties and Responsibilities of Role

  • Efficient handling and completion of KYC files (remediation, review and onboarding) in compliance with ING KYC Policy requirements
  • Performing client outreach: communicating, liaising and follow-up with clients to obtain relevant information and documentation to complete KYC files
  • Updating front office colleagues on status of completion of files within due dates and prioritizing urgent files
  • Managing the client offboarding/exit process under the guidance of front office colleagues
  • Ensuring data quality of source systems is maintained and anomalies are escalated
  • Maintaining close cooperation with KYC analysts in other locations to ensure timely completion of KYC files
  • Clear articulation of the requirements for KYC to the business or colleagues across the organisation
  • Ability to manage a workload of files under process concurrently in an efficient manner
  • Taken tasks that supports the FM Sales organisation in delivering first class services to its clients.

Career Potential

The successful candidate will gain an in-depth knowledge of ING’s client base and related compliance framework. They will also get a good understanding of how FM interlinks with various other parts of the Wholesale Bank (WB). This role also enables the candidate to build a strong internal network within the wider FM group and within the WB control community’.

Who are we looking for?

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead . In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

The candidate must be able to work independently and can plan and make priorities without sacrificing on quality and deadlines. They must have excellent communication skills (English - verbal & written) and demonstrate a collaborative mindset to get the job done.

Candidate Profile



  • Bachelor’s degree in business administration, finance or relevant field. Alternatively, can show strong analytical skills from another discipline


  • AML/KYC related certification



  • Client Service and/or Operations experience
  • Experience working in a fast-paced, dynamic environment
  • Experience with MS Office tools: PowerPoint, Excel and SharePoint
  • Experience with Vantage
  • Experience in interpreting and implementing policies, procedures and controls


  • Previous experience in an AML/KYC role

Personal Competencies


  • Clear and concise communication (both verbal and written)
  • Attention to detail and strong analytical skills
  • Effective collaboration both within a team and across the organization
  • Self-starter, with excellent organizational skills and ability to establish and deliver on priorities
  • Enthusiasm for continuous improvement and being part of a high performing team
  • Proficient at using Microsoft Office

We offer you

A clear purpose, an unique offer and a range of flexible compensation and other benefits:

  • A 40-hour working week
  • Job grade 10
  • A dynamic international working environment with innovative colleagues supporting your endeavours (Dealingroom based in Amsterdam)
  • A progressive and agile way of working, where new ideas are valued ahead of convention

Furthermore, you can count on a range of opportunities to invest in your personal and professional growth with:

  • The possibility to participate in courses and trainings
  • The possibility to grow within an international department

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: WO


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