Third Party Intragroup Contract Management Lead

Organisational Context:

With its “Making the Difference” strategy, ING addresses significant changes impacting the banking industry; from changing customer expectations to FinTechs, regulatory requirements and digitalization. ING’s future aim is to be the next generation digital bank, offering a single digital platform or “ecosystem” where customers can find solutions to all of their financial and finance-related needs. This platform will provide a customer experience that is clear, convenient and consistent across borders, and will be open to selected third-party products and services.

To enable execution of the Making the Difference strategy, ING has setup a Operational Design, Control and Resilience department which is a team that works closely with CEO/COO and ING Board, as well as representatives from all business units and functions under the COO, and stakeholders across the Bank. Within ODCR, CoE Sourcing and Shared Services has a global responsibility to ensure ING is in Control of all its sourced activities (both third party and Intragroup).

Role context :

ING requires a central TIPM function being responsible for monitoring of our Third Party and Internal (sourced) contracts in order for ING to be (and stay) compliant with all external regulations and our internal policies. The TIPM (Third Party Intragroup Contract Management) function orchestrates functional

domains (such as Legal, CISO, Procurement, NFR, ..) and functionally steers local sourcing teams (partly existing) to achieve this goal. The aim of the TIPM function is to guide & steer business in managing contracts (both 3rdparty and Intragroup) where risk is involved to become and remain compliant. We need a central TIPM function being responsible for monitoring of risk both central as local. The TPM function orchestrates functional groups (such as Legal, CISO, Procurement, NFR, ..) and functionally steers local sourcing teams (partly existing) to achieve this goal. The aim of the TIPM function is to guide & steer business in managing contracts (both 3rdparty and Intragroup) where risk is involved.

For this function a small central TPM team will be set-up in ING Hub Bratislava under functional management of the TPM lead in CoE Sourcing & Shared Services. The TIPM process is managed under GTO/COO CoE Sourcing & Shared Services and is part of the 1st LoD Sourcing: Is always responsible and accountable for the end-to-end processes they oversee, including specific roles in case of sourcing:

• Ensures that ING Entity meets on an ongoing basis the conditions with which it must comply to remain authorised, including any conditions imposed by the regulator;

• Ensures that sufficient resources are available to appropriately support and ensure the performance of its responsibilities, including overseeing the risks and managing its Sourcing arrangements (on the level of ING Group)

• Ensures timely and proper identification, assessment and management of conflicts of interest;

• Oversees the day-to-day management of all risks associated with its Sourcing;

• Oversees and monitors management decision-making associated with its Sourcing

Your role:

• Responsible for post contract phase Contract Management

• Gatekeep role on TIPM

• QA on RCSA sessions, including identification, risk evaluation, mitigation, monitoring, reporting and sign off

• Support for contract owner on reaching requirements

• Training and awareness towards contract owners

• Monitor and track all regulatory guidelines and developments for contract management

• OCDs reconciliation identifying discrepancies and business rationale, including escalation to Global Teams on mismatches and aim for structural solutions reaching an accurate TPM function

• Interact with group specialists, ORM, Auditors and authorities related

We are looking for:

• Thorough understanding and experience (5+ yrs) of Contract management/sourcing, preferably within the financial sector

• Solid knowledge of ING’s policies and regulatory environment for sourcing

• Well organized and structured, able to prioritize

• Authentic leader

• Project management skills being able to link multiple expertise areas (SMEs) in reaching same objectives and tight deadlines

• Experience in steering programs on deadlines, quality and customer satisfaction

• Good balance between high level and detailed level views and able to understand dependencies, connections and related processes

• Strategic thinking and able to find pragmatic solutions

• Curious, eager to learn and understand the needs and expectations (challenge the status

quo)

• Good communication skills and able to explain the business rationale (WHY) relating to different seniority levels (from execution to senior to top management

• Creative and innovative focusing with de-cluttering mindset and simplification of complex processes

• Able to identify, understand and leverage on good practices from ING Group and market