Business Change Consultant

The Opportunity

Business Change Consultant WB Chief Transformation Office

Who are we looking for?

A highly organized, delivery-oriented and diplomatic business change consultant, who embraces change in a fast-paced, dynamic and international environment.

Context

In line with ING’s Think Forward strategy, the WB Grow the Difference strategy is to become a client-centric business and ensure we stay at the forefront of evolving trends that shape the banking industry. The strategy focuses on our clients, putting them central in everything we do, strengthening our network, and reinforcing the core while innovating for the future. To deliver, we need to optimize for end to end seamless (digital) delivery, provide a differentiating client and employee experience efficiently and in the end become a digital, data-driven leading Wholesale Bank. In addition, we need to rethink and optimize how we execute our product governance and performance as well as the way we use our capital to generate the highest returns. To manage and accelerate this revised WB strategy a new business unit Chief Transformation Office has been created to lead the transformation. The Wholesale Banking Chief Transformation Officer will report in to the head of WB and will be part of the WB management team. The WB Chief Transformation Office will accelerate the pace to define & integrate a digital strategy with clear transformations goals. This strategy needs to be fully endorsed across the commercial & delivery domains. The transformation arising from the Grow the Difference strategy will have the following transformation goals:

Manage efficient capital deployment and accelerate capital velocity Measure product performance, and related product management and development Create horizontal alignment in product governance for consistent product management Manage cross-domain digital delivery towards our digital target as defined in digital vision and multi-year roadmap, to ultimately improve customer and employee experience Manage cross-domain regulatory delivery to improve regulatory readiness and related reporting Centralize and manage client data in order to realize a single customer view and strong data management capabilities. Manage run and change portfolio to prioritize for maximal value and increase agility of cross domain delivery

Your role and work environment

As part of the WB Chief Transformation Office the team Transformation Management is pivotal for our success. The team supports the WB CTO in steering, prioritizing, approving, optimizing and monitoring the WB Run and Change portfolio. To this end the team will also set guidelines and boundaries towards the WB organization, implement a focus of creating business value (and define what that is) throughout WB and prepare several governance bodies including managing follow up. Lastly the team will assess WB Investment decisions put forward by WB line management and prepare for decision-making by the WBMT.

In close cooperation with the WB delivery organization the Transformation Management team will develop, maintain, monitor and drive delivery of the transformation roadmap. Identify the critical path, track and help manage interdependencies and overall progress, risk and financials. To this end the team will set guidelines, also together with architecture, to ensure focus on strategic delivery of the to be implemented (digital) customer and employee journeys and required underlying building blocks throughout WB. To be successful it is imperative that this team will not be “managing the process” from the sidelines; the team will work closely with and in the delivery organization, facilitate conflict and impediment resolution and lead deep dives on content topics that might hamper delivery of the transformation roadmap. To increase WB’s effectiveness, the team will actively drive growth in (scaled) Agile maturity in E2E delivery.

As Business Change Consultant you will work directly with the other members of the Transformation Management team, as well as the WB CTO leads for CLEC, Digital and Data. Next to this you will work with all the stakeholders of WB CTO working in other WB domains such as COO and functions like Risk and Finance. You will be based in Amsterdam and report to the CoE Lead Transformation Management.

Your key responsibilities

• Contribute to cocreating the transformation vision, strategy and roadmap for WB.

• Translate overall transformation strategy for the product lines into short & longer-term business objectives and quantify business outcomes & budgets.

• Together with the team you guide and coach various stakeholders by steering on facts, discussions based on thorough analysis and guide implementations. You focus both on interpersonal as well as content aspects. You are a linking pin towards other ING departments, countries, global standards and you actively share best practices across the organization.

• You tackle complex business challenges based on a good understanding of our strategy, organization, Way of Working and IT architecture. You tackle these challenges by organizing deep dives and/or assessments throughout the organization with, including assessing the current state, identifying issues, defining the future state and drafting clear recommendations.

• Manage designing high/strategic impact transformational program architecture, development and refinement of multiple solutions.

• Ensure integration of key activities or projects across the wider organization. For this purpose coach the organization in improving agile maturity for delivery on chain level.

• Develop, maintain & monitor the contribution of the product lines, sales and Operations towards the overall strategic roadmap. Create alignment across tribes/the wider organization on strategic themes to this end. Actively manage external/internal stakeholders and create commitment and engagement to the transformation.

• Assure progress by tracking dependencies, milestones and critical path to ensure successful delivery of the transformational objectives; actively help managing issues and impediments.

• In joint effort with Tribe, Tech and Area Leads, define and install consistent approach in translating MBB and WBMT KPI’s in to OKR’s with lineage back and forth to feature-level. Co-develop consistent leading and lagging indicators for tracking of value creation and prioritization purposes. Drive the creation of a business outcome mindset and culture.

• Supporting the COE Lead Transformation Management and the WB CTO in drafting clear presentations on various topics for senior management up and until MBB-level.

• Supporting the COE Lead Transformation Management is coordinating ad hoc/high priority requests from Senior management and improvement initiatives.

• Design and co-create methods and tooling to empower the Tribes and Sales Heads to prioritise and deliver on their purpose.

• Proactively manage projects reconciling various stakeholders’ agendas, anticipating issues and providing quantitatively backed up solutions. You provide high quality information to drive informed decision making as a trusted advisor.

We are looking for you if

• You have a solid understanding of ING’s strategy and WB’s clients, products, processes and tech architecture.

• You are highly organisational sensitive and capable of creating buy-in and engagement at all levels of the organisation.

• You are a naturally collaborative person, who listens and invests in others to achieve common goals and at the same time pushes, where needed, to break through existing routines.

• You love to challenge the status quo and are eager to propose creative solutions to problems.

• You have strong work ethics and are comfortable with ambiguity and high work pressure.

• You have a minimum of 5 years of working experience in Wholesale Banking.

• You have at least 5 years of relevant experience, for example in the fields of: consultancy, Operational Excellence/Lean six sigma or project/program management.

• You have strong analytical capabilities, quantitative insights and problem solving skills.

• You have a strong focus on delivery through collaboration and the ability to bring people together to work towards the same purpose.

• You have the ability to display flexibility in your style to teams and adapt plans, approach and behavior to the different needs and situations with stakeholders at all levels

• You have strong affinity with and experience in the Agile Way of Working

• You live and breathe the Orange Code behaviors

• You have excellent Excel and PowerPoint skills; you have experience in preparing management information and creating clear/concise presentations to senior management.

• You are a strong communicator and fluent in English (written and spoken).

• You have a good track record in making an impact in complex, high pressured and ambiguous working environments.

• You are able to apply several influence styles (directive, servant) depending on the context in which you operate.

• You are a team player and have the ability to lower focus on your personal goals if that serves the bigger picture

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we back you to develop into an even more awesome version of yourself.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find o ut more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

• Work Agile, so new ideas come to life faster

Apply?

Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

About u s

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s poss ible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING . Join us. Apply today.