Venture Operation Manager - Blacksmith


Venture Operation Manager for Blacksmith initiative

Do you want to be part of an award winning scale-up of ING Neo? Where you can have an impact on the whole financial industry by re-inventing KYC as we know it? Come and join the team of Blacksmith! Working on innovation of one of ING’s key priorities gives you the opportunity to work on an initiative that can make a real change and have an impact on the future of the bank and financial industry. You will be part of our Know Your Customer (KYC) venture named Blacksmith, that is currently scaling up and expanding its services to the wider industry.You will be part of a dynamic team that sets itself apart from the competition using fast learning cycles, radical thinking, experimentation and countless energy. As our Venture Operations Manager with a hands-on mentality you are pro-active and a “doer” that gets things done

Working for Blacksmith as Venture Operation Manager
Blacksmith is an ING Neo product, developed in collaboration with ING Singapore. As Venture Operation Manager you will be in the Dutch Blacksmith Team and responsible to design and execute all blacksmith global processes, in alignment with ING Neo and ING global policies and standard. Your overall goal is to set up and implement the operating model of Blacksmith, leveraging as much possible ING Neo Capabilities

Your responsibilities include:

  • Being responsible for Internal ING Service Level Management, making sure all intragroup agreement are aligned with ING Intragroup agreement standard. This include, but not limited to making sure service review meetings take place, keep contact with service receivers, update ICS portal with SOS
  • Manage financials, including forecasting, budgeting, internal charging process & external invoicing, in alignment with Finance Neo
  • Oversee risk management & legal management, including KYC of new client, ensure all operations and processes are aligned with ING Risk Management policies, ensuring 3rd party tooling are aligned with ING Procurement and Risk policies
  • Help with recruitment of future team members
  • Prepare Monthly Business Review meetings / Quarterly Business Meetings
  • Driving process change / improvements and actively looking ahead and foreseeing change

Who are we looking for?

  • You have experience in operations, either in a scaleup or in a corporate environment
  • You understand ING Policies and have experience working with ING Supporting Functions, including Risk, Tech, Procurement, Legal, Tax, Finance
  • You have excellent stakeholder management skills
  • You are able to see the big picture but not afraid to roll out your sleeves and execute with great attention to details
  • You are flexible and enjoy ambiguity, you are not afraid of taking responsibilities to fix issues even if are outside your formal job description
  • You are very structured and experience with project management in a complex corporate
  • You are a natural relationship builder on all levels through the organization
  • You are a team player who has a high degree of independence
  • You are curious, structured and fun to work with
  • You are able to take people along with your ideas
  • You are well organized, adhere to timelines, accurate and have the passion to deliver excellence
  • You feel passionate about working in a fast pacing, dynamic and exciting environment

What we offer

Working at ING Neo means working in a dynamic and international setting. Individual development of our employees is very important and that is why we offer excellent courses and programs.

We are a scale-up, with a lot of fun and innovative people who help each other grow and are passionate about scaling.

  • Salary tailored to your qualities and experience
  • Great secondary benefits like a 13th month, pension plan and Individual Savings Contribution (3.5% of your gross annual salary)
  • A 36 or 40-hour workweek, with flexible working hours and 27 vacation days
  • Personal growth and challenging work with endless possibilities to realize your ambitions
  • An informal working environment with innovative colleagues who strive for the very best
  • Progressive way of working, so that new ideas come to life
  • Level 11 or 12 based on experience

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: WO


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