Customer Journey Expert

Deze vacature is niet meer vacant

The opportunity

Do you understand what, where and how Tech professionals want to learn? Are you familiar with adult learning principles? ? Do you have great stakeholder management skills and experience in learning and development?

We are looking for an enthusiastic customer journey specialist with solid knowledge of the trends in IT and corporate Learning to strengthen our Global Tech Academy team. We are looking for someone who has a strong track record in learning and development and experience or affinity with Tech.

As a customer journey specialist you will have end-to-end responsibility for the design, development, delivery, and continuous improvement of ING engineers “learning journeys”’ globally, and you will contribute to the realization of superior (digital) learning experiences leveraging our internal platforms and communities.

The team

You will be part of a squad within ING's Agile organization, working together with other experts and collaborating with multiple (global) stakeholders across the organization, contributing to the backlog planning and execution of the squad goals.

ING Tech is an international hub for technology & innovation, developing IT solutions across ING in areas such as Core Banking, Big Data, Financial Markets, Data Management, Touch Point Architecture and many more. By using the latest methodologies in software development, our fast growing team gathers more than 450 tech enthusiasts who work for international projects that go beyond traditional banking.

Roles and responsibilities

You collaborate with our engineers, managers, HR and data scientists to understand the organization’s learning needs and translate them into improvements for our learning ecosystem.

You contribute to the Marketing and Productization activities around engineers ‘learning journeys’ and the preparation and implementation of the communication strategy.

You work closely with our internal and external procurement, vendor management, risk and compliance departments and support on the fulfillment of the relevant policies and guidelines.

You monitor and evaluate the performance of our learning ecosystem, building relevant feedback loops and adjusting direction when necessary.

You pay a lot of attention to stakeholder management within ING with potential users of external content. You are able to act as 'broker', facilitator and 'connector'.

You connect ING Techies to internal and external IT events and promote their participation and contribution to such events.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

Bachelor Degree or higher

Learning and development experience

You are a great communicator, capable of translate complex topics into appealing messages, and with an excellent command of English

You are analytically strong, with the ability to think strategically and prioritize

Networking is in your genes and you can easily connect with stakeholders at all levels

You are enthusiastic, confident, and take initiative

You have affinity with IT; you understand what your IT colleagues do and you are aware of the most important developments in the field.

Since we are a distributed team (the Netherlands and Romania) with a global footprint and scope, you are prepared to travel.

Bonus: Experience with instructional design and design thinking methodologies

Rewards & benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

• Work Agile, so new ideas come to life faster


Contact Pierre-Julien Dechassat , in our Tech recruitment team for more information about this role. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

About us

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: WO

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