Financial Markets Operations Specialist

Organisatie
ING
Locatie
Amsterdam
Opleidingsniveau
WO
Arbeidsvoorwaarden
Marktconform
Vakgebieden
Deze vacature is niet meer vacant

The opportunity

You will work in the dynamic and international world of Financial Markets and will focus on Client Services Operations. You will need to have a complete overview of the daily tasks, know the processes, systems and products. Ensure all problems and tasks are completed in a timely fashion. Within the Center of Excellence you be an expert in FX/MM Products and Processing whilst also ensuring within the team that our work is done first time right, delivering a consistently high level of service to our external clients and internal stake holders. You will also be working in close contact with various Front Office locations, and Back Office Operations teams in Brussels, Bratislava and Manila in order to ensure uniformity in our approach to service.

Role and responsibilities

Key in the ambition of ING is that clients will receive a superior and predictable service in all the countries where we operate. As a Financial Markets FX/MM Specialist Expert you have the knowledge and experience in customer services and the financial industry to deliver services “first time right” to our clients. You will be expected to pro-actively address potential problems and take ownership of client and Front office queries. You will interact regularly with Financial Markets Sales colleagues to ensure clients receive optimal operational support and care. On top of this you will focus on continuous improvements and strategic change to ensure we keep improving ourselves. Your key responsibilities will include:

  • Resolve Complex client queries relating to Financial Markets products and services.

  • Specifically FX & MM Cash Products.

  • Monitor / Overview of FM payment queues

  • Act as gatekeeper on outgoing payments

  • Monitor the progress of client queries / second line support.

  • Collaborate with FM Sales and internal and external stakeholders on Daily Operations

  • Co-ordinate, provide input/expertise and Implement Delivery on Change and Projects

How to succeed

Within the Financial Markets Specialized Support Circle, we want to create a culture of ownership and responsibility, as well as trust and respect between colleagues and clients. We expect our team to collaborate together to support our clients’ needs. While we’re looking for team members in particular with a background in Finance, Economics, or other technical trade, if you have an interest in financial markets and customer service, we’d like to meet you!

Furthermore, you have:

  • 5+ years relevant working experience within the Financial Services industry generally or, preferably, in Financial/Capital Markets specifically
  • Educational Background in Finance, Economics, or other technical trade
  • Fluent in English (Level C2)
  • Proven ability to participate in change activities on an operational, commercial, and IT level
  • Proven affinity towards client services and support
  • Knowledge of Financial Markets products, services, and international payments is a plus

Rewards & benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here .

The benefits of working with us at ING include:

  • A salary tailored to your qualities and experience
  • 24-27 vacation days depending on contract
  • Pension scheme
  • 13th month salary
  • Individual Savings Contribution (BIS), 3.5% of your gross annual salary
  • 8% Holiday payment
  • Personal growth and challenging work with endless possibilities
  • An informalworking environment with innovative colleagues
  • Work Agile, so new ideas come to life faster

Want to apply directly?

Are you someone who enjoys working in an internationally and culturally diverse team servicing a global client base? If the answer is “yes,” then come join us! Please upload your CV and motivation letter by clicking the “Apply” button.

About us

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: WO

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