Process Manager (CJE) Business Lending


The opportunity

Would you like to be the driving force behind bank innovation? At ING Business Lending we are continuously improving the processes of our business customers. Are you passionate about translating complex regulations in such a way that it goes hand in hand with an ideal customer journey? Are you analytical, curious, eager to learn every day and a critical thinker? Let us tell you more about your new job!

Role and responsibilities

The role of process manager is called Customer Journey Expert (CJE) at ING. As a CJE you are responsible for the optimal customer journey of business lending customers. These particular processes are widely used, outside and inside ING, via our web, app and in our local branches.

At Business Lending you are part of a multidisciplinary team (BusDevOps squad). On a daily basis you work together with other CJE’s and engineers. Sales, Customer Loyalty and Credit Risk are part of your broad stakeholder field. You connect them, leading the way to results that make the life of our business customers easier and to their convenience.

At ING we work Agile and use Scrum. While Scrum brings structure, no day is alike. Working as a CJE brings a great diversity in tasks, for example: perform analysis, meeting with stakeholders, refinements, process design, testing, writing documentation, train users and answering user- and technical questions.

Business Lending is a cross border tribe, with over 20 squads in the Netherlands, Belgium and India. Besides working in a squad, you are part of a chapter. This group of people consists of CJE’s, being your sparring partners, learning together and have fun. We have regular (knowledge sharing) get togethers, drinks and even a padel competition. Our hybrid way of working enables us to work from home, still we make sure we meet each other in person in the office.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

You are an enthusiastic person with a can-do attitude. You drive to make impact and see real results. You are curious, eager to learn and like to work in an international team. You love to be challenged, and challenge others. Next to that you are analytical and not scared of handling regulatory regulations. But most of all you are passionate to combine your knowledge and everything you learn, see and hear into the best possible customer centric solution every day again.

Furthermore, you have:

  • Fluency in Dutch and English (verbal and written) and hold current residency in the Netherlands
  • A Master degree
  • Background in finance, knowledge of business lending and credit risk is a plus
  • Flexible, enthusiastic connector with a customer focus
  • Well organized and result driven. We will enjoy the ‘blue’ in your profile
  • Interested in data and affinity with IT.

Rewards & benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here .

The benefits of working with us at ING include:

  • A salary tailored to your qualities and experience
  • 24-27 vacation days depending on contract
  • Pension scheme
  • 13th month salary
  • Individual Savings Contribution (BIS), 3.5% of your gross annual salary
  • 8% Holiday payment
  • Personal growth and challenging work with endless possibilities
  • An informalworking environment with innovative colleagues
  • Work Agile, so new ideas come to life faster

Want to apply directly?

Please upload your CV and motivation letter by clicking the “Apply” button.

About us

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: WO


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