Process Management Specialist International Payments

Deze vacature is niet meer vacant

The opportunity

Key in the ambition of ING Bank N.V. is that clients will enjoy an effortless and predictable service that meets their expectations in all the countries where we operate. As an Operations Process Specialist you have the knowledge and experience in customer operations / services and the financial industry to deliver services “first time right” to our external and internal clients. You will be expected to pro-actively address potential problems and take ownership of questions from our Processing and Investigation Service Centers. You will interact regularly with Internal and external stakeholders in the International Payments & Investigations domain, to ensure clients receive optimal operational support and care.

Role and responsibilities

You will work in the dynamic and international world of International Payments and Investigations and will focus on its Operations and Processes. Although you will need to complete daily tasks individually, the team relies heavily on each other to ensure all problems and tasks are completed in a timely fashion. You provide consultative advise as an SME in your area of expertise and manage continuous improvements in your domain. Within the team you will also be working in close contact with the Bratislava- and Manila-based teams in order to ensure uniformity in our approach to servicing our Corporate and Financial Institution clients.

  • Problem Solving; resolve queries relating to International Payments products and services.

  • Exception Management; support by email and phone internal and external stakeholders to ensure optimal processing of executed payments and support if required late or incorrect payments.

  • Process Monitoring; Monitor the progress of client queries when these are passed onto second or third line support, including monitoring of continues improvement opportunities on these processes.

  • Functional and Operational control with high risk awareness - Work on (more complex) issues and looking and advising for process improvements to avoid operational risk, in close cooperation with the different Tribes and off-shore locations.

  • Setting Standards when it comes to Work Instructions, Processes and Controls

  • Develops and maintains a network within the organization to be effective in participating in Change, Regulatory Updates and Market Infrastructural changes.

  • Knowledge management; actively manage and safe guard the overall required knowledge requirements in the CLT

  • Participates / contribute to Agile/Scrum activities according to the Agile/scrum methodology adopted with the Circle.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.Furthermore, you have:

  • Educational Background in Finance, Economics, or other technical trade

  • Fluent in English (written and verbally)

  • 1-3 years’ relevant working experience within the International Payments and Financial Services industry

  • Knowledge of International Payments, related products and services, and regulatory environment (specific to the European region) is a plus

  • Proven ability to participate in change activities on an operational, commercial, and IT level

  • Affinity towards client services and support

  • Ability to work in an Agile environment adopted to Services

Rewards & benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here .

The benefits of working with us at ING include:

  • A salary tailored to your qualities and experience

  • 24-27 vacation days depending on contract

  • Pension scheme

  • 13th month salary

  • Individual Savings Contribution (BIS), 3.5% of your gross annual salary

  • 8% Holiday payment

  • Personal growth and challenging work with endless possibilities

  • An informalworking environment with innovative colleagues

  • Work Agile, so new ideas come to life faster

Want to apply directly?

Please upload your CV and motivation letter by clicking the “Apply” button.

About us

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: WO

Meer vacatures