IT Service Manager

Deze vacature is niet meer vacant

IT Service Manager ARIS Services at ING Tech – Group Services

Location: Netherlands / Amsterdam

The opportunity

ING Group Services is looking for an enthusiastic IT Service Manager for the ARIS process tooling Services. You will be working for Group Services, part of the ING Tech organization. Within Group Services, Service Managers are team-players that are technically passionate, proud of their craft, solution-focused and broadly developed. Our Service Managers have a positive can-do mind-set and they live the Orange Code Behaviour. We are looking for a Service Manager with strong organization skills, who is self-driven, who gladly goes the extra mile, to be viewed as “trusted advisor”.

The team

ING Tech supports all commercial activities for retail and commercial banking as well as corporate staff by providing the necessary IT systems and infrastructure to do this. Group Services is one of the Tech domains and supports corporate staff such as Finance, Risk, HR, Corporate Communications, Corporate Real Estate and Facility Services and Procurement. Group Services is changing into a global organization, supporting the services of the bank that are offered bank wide.

Roles and responsibilities

  • You conduct regular Service Review Meetings with Service recipients
  • Monitor contracts with internal and external suppliers
  • Monitor contracts with internal and external suppliers
  • Monitor contracts with internal and external suppliers
  • You are responsible for contracting and finance of related Services
  • You are responsible for contracting and finance of related Services
  • You are responsible for contracting and finance of related Services
  • Keep the Service Catalogue up-to-date, create and maintain service descriptions of services, draft and get agreement on Statement of Services (SoS)

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

  • Teamwork, entrepreneurship and stakeholder management are the core competencies of the Service Manager. It is important that you work well with people and share information that is important for others.
  • You are open to the input of others and you are prepared to learn from them. You place the importance of common goals above personal goals.
  • Professional expertise / market focus: A Service manager has in depth knowledge on specific areas. You have the necessary technical skills to perform the job.
  • You take steps to stay informed of new trends and developments and take this into account in your decision making. You are recognized as an authority in your specialty.

Rewards & benefits

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at

The benefits of working with us at ING include:

A salary tailored to your qualities and experience

24-27 vacation days depending on contract

Pension scheme

13th month salary

Individual Savings Contribution (BIS), 3.5% of your gross annual salary

8% Holiday payment

Personal growth and challenging work with endless possibilities

An informal working environment with innovative colleagues

Work Agile, so new ideas come to life faster



for more information about this role. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

About us

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: WO

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