Circle Lead ILM Service

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Your role and work environment

The Circle In Life Management is one of the six Circles of the Super Circle Real Estate Finance. The goal of this Super Circle is to ensure client satisfaction and retention through flawless, consistent, predictable and first-time-right processing of real estate lending transactions, while remaining in control and keeping the Bank safe.

The focus of the Circle In Life Management is the in life management of all PRE clients of REF, Priba and Perba under EUR 3 million and all special clients from former KAP. There are three (sub-)circles, In Life Management, In Life Management Service and In Life Management Specials. You will be leading the Circle ILM Service, focussing on the Priba portfolio.

Your key responsibilities

As a Circle Lead:

  • You strengthen the ING One Agile Way of Working as a role model while safeguarding the Orange Code.
  • You maintain contacts with stakeholders and external parties.
  • You strive for open and transparent communication within your Circle. You stimulate the interaction between people within and outside their own Circle.
  • You make sure you deliver valuable, reliable, secure and in control services to real estate clients.
  • You are responsible for continuous improvement of (client) processes and administration within your domain. The strive is to limit internal hand-overs and to maximal automation.

As the Circle Lead In Life Management you are responsible for:

  • Portfolio management of real estate lending portfolios.
  • In control of all KPI's of the real estate lending portfolios.
  • Risk monitoring of the real estate lending portfolio and first contact for second line of defence of risk, operations and non financial risk.
  • Managing and coaching a real estate finance circle, not only on competencies but also on wellbeing, skills and quality of content.
  • Optimalizing financial results, processes and client and employee satisfaction.
  • Sharing RE knowledge and expertise within the BB regions and leading the teams to one BB organisation.

The Circle Lead In Life Management will get signatory approval rights.

We are looking for:

An inspiring, approachable lead, displaying the following behaviors:

  • You speak and write Dutch fluently.
  • You are an example for others in data quality, analyses and have excellent Excel skills.
  • You are very customer aware and are a driving force in a client focused culture.
  • You have strong communication skills and are the linchpin for other ING departments in the first and second line with whom you work intensively.
  • You lead by example and motivate and stimulate your team members in their relationships with internal and external clients.
  • You help your team members to develop on content and skills.
  • You create a stimulating environment for others to develop and are eager to develop yourself as well.
  • You take initiative, are courageous and you dare to make mistakes. You create new possibilities and solutions.
  • You can give directions and steering to your team, optimise the internal cooperation to realise the intended goals.
  • You facilitate and inspire your team in realising their ambitions.
  • And the following from the Orange Leadership Profile:
    • Self Awareness: Understand and manage own emotions to achieve full potential
    • Market Focus: Demonstrate external market focus while setting direction
    • Energising: Energise others towards shared direction
    • Empowerment: Empower others
    • People Development: Develop others
    • Execution: Pursue excellence in execution
    • Customer Focus: Customer First

Proven track record and technical skills:

  • Bachelor or Master degree.
  • 3-5 years proven track record at management level.
  • A personality and the capabilities to optimally function within an Agile environment.
  • Experience/affinity with the services in scope of the Circle ILM Service.
  • Experience with agile, operational management and preferably with Lean Six Sigma.

What we offer

A job from 36 to 40 hours and a unique offer that fits in with the times of today. We take into account your home situation and your ambitions and help you to balance work and private life. Discover yourself our employment conditions :

To give you an idea, we will tell you about the benefits of working at ING:

  • A competitive salary tailored to your qualities and experience
  • Great internationalcareeropportunities
  • Flexible working hours and the possibility to work at home
  • Commuting allowance
  • 24 vacation days with a 36-hour working week. If you work 40 hours a week, you will receive 27 vacation days. Additional forms of leave are possible.
  • Pension scheme
  • 13th month salary
  • Individual Savings Contribution (BIS), 3.5% of your gross annual salary
  • 8% Holiday payment
  • Personal growth and challenging work with endless possibilities to realize your ambitions
  • An informal working environment with innovative colleagues who strive for the very best
  • Progressive way of working according to the Agile method, so that new ideas come to life


Contact Linda Tuiters-Kuipers ( 06-12032525 ) for moreinformation.Wantto apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: WO

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