Business Control Specialist (Safe Business)

Are you the professional for the Safe Business Officers team, that contributes with a lot of energy and impact to sound risk management for Business Banking Sales?

Being and remaining a 'Safe & Compliant' bank is the highest priority within ING. Customers entrust us with their money and personal information. Complying in every conceivable way with what legislation and regulations and society require of us is the preconditional starting point. The Safe Business Officers team is also a partner for the advisory teams and squads in being 'in control' by supporting Non Financial Risk and related questions and challenge the control measures.

The opportunity

With the team you promote awareness of the concept of “Safe Business” to ensure that business risks are under control. This means that you proactively manage the entire risk process, from identification to risk management and mitigation. You ensure that the number of non-financial risks remains within the “risk appetite” of the organization and that risks are identified in a transparent manner.

The following activities are part of your core tasks:

• Performing 1st-line risk management, including SOX testing, Privacy, Product Approval, Key Control Testing, Incident management, Facilitating and Challenging ICSs (In Control Statements).
• Advising internal stakeholders and being the contact person for the 2nd line of defense (Compliance, ORM)
• Drawing up guidelines for the advisory teams in order to effectively and efficiently guarantee the quality of the advice.

Role and responsibilities

Within the new (ML) Business Banking Sales NL organisation, which was implemented as of March 1, 2022, we are responsible for Self-Employed, Micro, SME and MidCorp customers, including REF. With this we integrate and create a future-proof and integral implementation of our service models; Easy Banking, Guided Banking, Relationship Banking.

• Easy Banking: a fully digital model that offers our customers simple, no-frills solutions that allow them to work independently and use self-service;
• Guided Banking: transaction-driven advice in combination with the digital service model. Customers get access to advice and guidance when they need it;
• Relationship Banking: Advanced relationship management with the ability to tailor solutions to customer needs.

In this way we ensure that customers are served according to their needs and charged taking into account the complexity of the company structure. Delivering an excellent (digital) customer experience is therefore essential for all customers.

For Guided and Relationship banking, our sales teams are regionally divided into four regions responsible for SME and MidCorp customers, including REF. They work as one team for a natural exchange of opportunities, knowledge and market approach.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

You strive to bring new ideas and accept challenges in a rapidly changing and complex environment. You are a person that listens and invests in others to achieve common goals. Moreover, you are an enthusiastic colleague who is willing to help others to be successful and you always think one step ahead.

Furthermore, you have:

• HBO/WO education or demonstrable HBO/WO working and thinking level;
• Experience with 1st or 2nd -line risk management and challenges on "being a safe and compliant bank" and you have the relevant professional knowledge and content;
• Good command of both the Dutch and English language, both verbally and in writing;
• Knowledge of Agile Way of Working;
• Good analytical, coordination & organization skills;
• You have an curious and inquisitive mindset;
• You are flexible, strong in communication, decisive, convincing and take ownership;
• You have knowledge of the systems and processes in general as well as specific banking and risk processes.

Rewards & benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here .

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Personal growth and challenging work with endless possibilities
• An informalworking environment with innovative colleagues
• Work Agile, so new ideas come to life faster

Want to apply directly? ​

Your application is welcome! Who are you? What ambitions do you want to achieve? Let us know by responding via the application button with your CV and cover letter.

You will receive a message shortly after your application. Possibly an invitation for a meeting that we schedule at a time that suits you. Several conversations take place so that we can get to know each other well.

About us

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!