Product Owner II (Digital)

At a glance

You are the voice of the client and your teams. You know what is important for the client and ensure that our CRM always deliver maximum customer value. You represent the client facing staff, know their interests and their needs and are able to translate this in a sound vision for our CRM solution. And will be working in a dynamic international environment. Energized already? Please read further…

Your job

In the rapidly changing world of Wealth management where our clients become more digital, it is key that we give our front office staff the right tooling to stay relevant for our clients and have meaningful interactions with them. To enable this, ABN AMRO Bank is currently rolling out a new CRM solution for our staff in the Netherlands and in our European Private Banking Countries. Within Grid CRM you are the linking pin between the various teams working on this transition.

Based on a vision and on a good understanding of the needs of the front office staff, you determine and prioritise the backlog of your teams (“blocks”) with the aim of ensuring that your blocks deliver maximum business value. You weigh the interests of all relevant stakeholders in good time and in a clear and transparent way. You also liaise with product owners from other blocks to come to integrated solutions for our front office staff. The roll out of MSD has started in 2020 and will continue until 2022 (NL) and 2023 (International). You will work closely together with the IT organization, which is also part of the Grid.

Working environment

In the Future Grid Landscape, effective of October 1st 2021, Grid CRM is part of the Customer Grids. Grid CRM promotes CRM ‘For an awesome customer and employee experience’. Goal is to harmonize and digitalize our processes and systems in order to ensure a flawless digital customer experience and efficient client and employee processes across the Bank and all countries. We believe that an agile approach with multi-disciplinary teams focussing on speed, flexibility and efficiently will help us in making the Digital Transformation.

The team focusses on supporting the front office in creating & fostering trusted relationships with our clients by enabling a consistent customer experience via personal interaction and omni-channel digital services. As a product owner, you are responsible for two teams with end-to-end responsibility for CRM functionalities.

Your profile

You are an energetic person with a passion for combining thinking with action. With your client oriented mind set and understanding of what our front office staff needs, you can drive the change within the Private Bank. You like to work constantly on new ideas/propositions for CRM. Stakeholder management is key for your success. That’s what you know.

Do you think we have a match? Check your profile:
- You have experience with Client Relationship Management (CRM) solutions and a background in consultancy roles, process design and change management
- You are a person with strong communication skills who knows what is going on within the organization
- You love to use your analytical skills, getting things done with pragmatic solutions
- You are good in relationship management on both strategic, tactical and operational level
- You like to work in an international environment using your excellent English language skills.

Specific competencies fort his role:
Autonomy – Continuous improvement – Client focus – Entrepreneurial skills – Organization sensitive – Cooperative

We are offering

An agile working environment whereby your talents are nurtured. We like to learn from your experiences and try to fit in the best practices that you learned. Working internationally in a changing future-proof organization. Having a challenge ahead; implementing and continue to develop our CRM capabilities.

Next to this the formal conditions:

• We help you to stay fit & vital
• Salary indication: Minimum EUR 56K – 79K (hay 11) all-in, based on a 36 hour work week
• Additional benefit budget of 11%, to buy flexibel working conditions
• Personal development budget of € 1.000 per year
• OV annual subscription or travel budget
• Good pension scheme

Interested?

For more information, please contact Lead PO CRM PBI Nicole van Leeuwen, nicole.van.leeuwen@nl.abnamro.com. I would like to meet you!

Equal opportunities for all

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