Site Reliability DevOps Engineer

Site Reliability DevOps Engineer

The opportunity

NG’s ambition is to be the number one digital banking brand in Europe, offering customers everywhere the same empowering, personalized and differentiating experience. A collaborative, communicative Site Reliability Engineer will change the way we’re working.

You will be working in a customer centric company where bank applications are essential. For that reason, we want to guarantee the total availability of them, joining a team where you will be an important team member involved in global digital banking transformation.

The team

The Site Reliability Engineering (SRE) team is a team within Domestic Bank the Netherlands (DBNL). It is a multidisciplinary team of senior engineers with proven track records in development and operations across applications and infrastructure. The primary goal is to continuously and structurally improve the reliability and maintainability of the IT environments involved with the Tech DBNL domain, delivered and managed from different ING domains.

Roles and responsibilities

• Ensure Service Level Objectives (SLO) are set and met
• Drive Always Available mindset and behavior within the Tech DBNL organization. Be able to recognize shortcomings in knowledge and expertise, and deliver the necessary resources, skills, guidance and training to DevOps teams where needed
• Define and enhance standards for logging monitoring and alerting, and actively monitor end to end platform performance through white and black box monitoring tools
• Improve incident response practices and be actively engaged in incident response of escalated and critical incidents. On call duty is currently not part of the job, but should not be an objection if and when required
• Participate in Root Cause Analysis. Prioritize and implement the RCA recommendations through improvement plans with the responsible Squads/DevOps teams
• Setting upand maintaining automatic reporting and feedback loops
• Contribute to automating Build, Test and Deployment practices through the CI/CD pipeline
• Contribute to tuning application resources and updating high available deployment patterns of (mostly) container and VM based environments
• Initiate and contribute to new SRE initiatives like AI Ops, Chaos Engineering, migrations to Public Cloud, and Error Budgeting
• Participate and initiate experiments with new tools and concepts, and evaluate it’s value against set goals

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

You are an enthusiastic Software and/or Reliability Engineer with a focus on creatingamazing solutions and frameworks. You have solid technical knowledge, and use that to formulate solutions, support and coach other engineers. You have a passion for highly resilient and reliable software and really hate repetitive manual tasks preventing you to do really cool stuff! You are able to inspire squads to spread the SRE mind-set. You are enthusiastic about transferring your knowledge to others within your team, but also with all DevOps teams in the Tech DBNL domain and the rest of ING.

Background

• Operations expert: 5+ years of experience working using Agile DevOps principles
• Solid understanding how technology setup and ITSM processes relate to service level objectives like Availability (time based, successful call rate, response times), MTTR, and MTBF
• Good understanding of microservices architecture and related high availability/resilience patterns and experience building systems with multiple layers of redundancy to withstand failures in software, hardware, network infrastructure
• Proven experience:
  • working as a Site Reliability Engineer or DevOps engineer
  • scripting in at least one of the following: Ruby, Python, Bash, PowerShell
  • set up Build and Deployment pipelines in Azure DevOps (ADO)
  • set up white-box monitoring and able to formulate meaningful metrics for monitoring and reporting
• Able to coordinate/lead incident response and root cause analysis activities
• Understanding of IT Service Management processes (ING Global Way of Working) and the way the relate to SRE objectives

Prior work experience with tools:

• CI/CD Pipeline: Azure Devops/Git
• Cloud computing and container orchestration: Linux VM’s and Kubernetes container platforms. Knowledge of OpenShift + AKS and related certifications are a pre
• logging/monitoring/alerting: Kafka, ELK, Prometheus, and IAT. Experience with black box monitoring tools like Rigor/Splunk and AI Ops tools like Loom is a pre.
• Backlog management: Azure Boards / ServiceNow Backlog Management
• IT Service Management: ServiceNOW (SNOW)

The ideal candidate has:

• A Bachelor or Master’s degree in computer science or related field
• Experience in coaching and training DevOps engineers on technical subjects
• Understanding of the ING application risk journey
• Understanding and experience with the ING application landscape

Rewards & benefits

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

• Work Agile, so new ideas come to life faster

About us

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.