Customer Journey Expert

Organisatie
ING
Locatie
Amsterdam
Opleidingsniveau
WO
Arbeidsvoorwaarden
Marktconform
Vakgebieden

The opportunity

ING Wholesale Banking Tribe Payments is looking for a Customer Journey Expert (CJE) working on the Customer Reporting. As a CJE you have end-to-end responsibility for the development, management, harmonization and phasing out of commercial products and services with a view to achieving an optimum customer experience.

The team

ING Wholesale Banking Tribe Payments works conform Agile-principles in self-organizing teams. Important aspects of this way of working are initiative, flexibility, continuous development, continuous improvement, active and positive collaboration with your and other teams.

You will be part of a multidisciplinary business & IT squad to achieve the purpose of the area and the squad. You are also a member of a Chapter where you work on enhancing your craftsmanship.

Roles and responsibilities

  • Manage and prioritize the backlog at the level of user stories, derived from features

  • Define business requirements for the development of products and services and play a supporting role in the Quarterly Business Reviews

  • Apply your experience in supporting to build and manage the products with an end-to-end mindset, including the needed COPAF design and implementation and business operations and services

  • Be responsible for implementing and operating our services for our clients

  • You work with Risk, Compliance, and Legal stakeholders, to make sure our products and services comply with regulation and policies

  • You apply your experience in marketing, strategic road mapping and adhering to target audiences in the fast-changing context of digital transformation

  • Share the responsibility to provide a differentiating customer experience at optimal value and profitability for ING.

  • Offering solutions by seamless integration into the value chain of our clients and by connecting it with other internal and external capabilities

  • Safeguard our license to operate by secure and flawless 24/7 operations while ensuring regulatory compliance

  • Support the development, implementation and communication of the roadmap

There has never been a more interesting time to work at ING Wholesale Banking. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!

Furthermore you have/are:

  • A Master or Bachelor degree

  • 3+ years of relevant experience as a Customer Journey Expert. Knowledge about Account statement formats (MT940, CAMT.053) is a plus.

  • Able to simplify solutions and processes and able to tell the story clearly to clients and front-office colleagues

  • Hands-on, willing to work closely with Developers and Operations specialists

  • Fluent in English (verbally and written), Dutch is a plus but not essential

How to succeed

Our biggest expectation is that you’ll remain curious, willingness to keep on learning and are not afraid to take responsibility. In return, we’ll support you to develop into an even more awesome version of yourself!

We are looking for a colleague with talent for taking it on and making it happen, enthusiasm for helping others to be successful and known for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find o ut more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

• Work Agile, so new ideas come to life faster

Apply

Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

About u s

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s poss ible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING . Join us. Apply today.

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: WO

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