Chapter Lead Tribe Daily Banking & Digital First

Deze vacature is niet meer vacant

Chapter Lead

Daily Banking & Digital First

The opportunity

We are looking for someone who excels in digital transformation and takes the lead in stakeholder management on behalf of the Tribe Daily Banking and Digital First in Leeuwarden.

Do you have a passion to coach and develop others? Are you a trusted leader and do you understand what customers expect of and need from their bank? Do you have a passion for digital? Do you enjoy innovating, optimizing and are you always able to deliver? Do you know the (Daily Banking) journeys and processes ins and outs of a large bank? And, last but not least, will you not stop until you have reached your goal? Then keep on reading! Because this might just be the perfect job for you.

Your chapter is responsible for the Value Spaces Business and Life Events. In the Business value space we manage the journeys for opening, change and closure of a business account. In the Value space Events we manage the customer journey for seizures and the deceased process. In both value spaces digitalisation, STP and optimizing the customer experience of the journeys is key.

The Customer Journey Experts in your chapter are all professionals you can be proud of. As a Chapter Lead you get satisfaction from further developing the Customer Journey Experts on expertise and individual development. As a coach you are constantly trying to get the best out of your team.

Does this make your heartbeat faster? Will you be our new Chapter Lead who will enable our squads to realize our ambitions? Contact us as soon as possible so we can become acquainted and tell you more about all our beautiful ambitions!

The team

In the tribe Daily Banking & Digital First we work on our ambition to become the best ‘mobile-led’ bank of the continent!

Our strategy is based on 3 pillars:

Be the undisputed nr. 1 in mobile Daily Banking customer experience

We design/deliver our end-to-end customer journeys frictionless & mobile first.

We maximize adoption & conversion of our digital customer journeys.

We focus on the needs of our primary app users first, in an easy, smart & personalized way.

Create structural improvement to enhance customer value and make our P&L neutral

One simplified and standardized daily banking pricing & proposition.

One fully digital distribution model for all Daily Banking products and services.

Solely STP Daily Banking processes (no manual work).

By continuously aiming to deliver more and faster.

We are going for the gold medal

We have a transparent culture focused on trust & enablement.

We have an entrepreneurial mindset.

We are in the driver seat of our own development

As a Chapter Lead within Daily Banking and Digital First you play an important role on executing this strategy.

Roles and responsibilities

As Chapter Lead you will distribute your time equally amongst:

(1) the development of knowledge and skills of your chapter,

(2) the development, coaching and management of your chapter members and

(3) you will be working together with your squads to ensure a hands-on approach!

You will develop the knowledge and skills of your chapter members (customer journey experts) in the field of marketing, product management and business to IT delivery for Daily Banking and Digital First, so they can use and transfer this knowledge to their squads. You are responsible for the personal development and evaluation of about 15 customer journey experts.

Additionally, you are responsible for coaching and assessing the chapter members on both professional and personal development. Together with your co-Chapter Leads and the Tribe lead, you will determine the direction of the Tribe.

You will support the development of high-performing teams and initiate change where and when necessary. You will motivate and inspire the squads in the Tribe to bring optimal propositions onto the market.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

By nature you are a person who can bring structure and focus. Fact-based working is in your DNA and you have no issues setting priorities. You have a strong affinity with business to IT delivery and you know how to connect these worlds. Optimizing journeys and people is where you make the difference. For our future Chapter Lead, we are looking for a Dutch or English speaking candidate who excels in the following fields:

-Strong focus on delivery through collaboration and the ability to bring people together to work towards the same purpose

-Digital native thinking

-Extremely customer-focused, continuously in touch with your network, to stay informed of internal, market and industry developments

-Empower teams to act autonomously, think out of the box, assess impact and hold them accountable

-Attract, develop and retain CJE talent and capabilities

-Style flexibility to connect with teams and stakeholders

-Support the development and craftmanship of you direct reports

-Strengthen the Agile “ING way of working” while safeguarding the Orange Code

Rewards & benefits

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

• Work Agile, so new ideas come to life faster

About us

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

Vacature informatie

Organisatie: ING

Locatie: Leeuwarden

Opleidingsniveau: WO

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