Chapter lead UX design tribe Lending

Deze vacature is niet meer vacant

The opportunity

You work within the Wholesale Banking Global Tribe Lending. The purpose of our Tribe: Make complex lending simple! For borrowers, ING employees, investors and regulators. The Tribe is responsible for easy, reliable and controlled processes for getting a loan and managing your loan. Also the distribution of the loans to lenders and investors (amongst others syndications) is part of the scope. Our clients are spread across 40 countries; we are converging to one way of serving our clients, delivering an uniform client experience across countries.

As a Business Chapter Lead (CL)- UX Design you are responsible for the development and maintenance of expertise and craftsmanship of 6-8 designers (a mix of junior & senior User Researches, Service Designers and Interaction Designers). You will be responsible for one of the following four expertise’s:

The CL excels in at least one of the design disciplines and helps developing, updating and embedding expertise in design within the tribe. The manner of working with design expertise, the distribution of specific knowledge/focus areas and the selection of standards to be used are determined in conjunction with the Chapter Leads of other chapters.

In addition to your role as chapter lead, you work as a Design Lead in a squad, consisting of business and IT colleagues.

Roles and Responsibilities

As a Chapter lead:

  • You strengthen the ING One Agile as well as Design Way of Working as a role model while safeguarding the Orange Code.

  • Your primary responsibility is to facilitate, support and motivate your chapter members

  • You create – together with the agile coaches - high-performing teams.

  • You are expected to represent ING at various industry forums and conferences (or delegate representation) and to meet clients, both to represent ING on their product area as well as collate relevant industry-related trends and information, to ensure you and your chapter members are connected to the latest and the greatest.

  • You keep track of relevant developments and innovations (internal and external)

  • You have a vision and plan for developing design capabilities and the chapter for the Tribe

  • Build a bridge to other design teams in Wholesale Banking and ING.

We are looking for:

An inspiring, approachable leader in design and pioneer of the cross-border culture, displaying the following behaviours:

· Do it-Try it-Fix it' mentality

· Ability to manage a Chapter in an international context

· Ability to take responsibility and managerial courage to question and make decisions.

· Ability to work successfully in multiple countries and make sure these different cultures will work together as one team; taking into account different habits, beliefs, languages and time-zones, etc.

· Strong organisational sensitivity; ability to understand and take into account the underlying issues, opportunities and dynamics of an international organisation

· Ability to display style flexibility and adapt plan, approach and behaviour to the different needs, cultures and situations.

· Ability to empower teams to act autonomously and hold them accountable.

· Ability to think out of the box and drive innovation.

· Focus on delivery through collaboration, ability to bring people together to work towards the same purpose.

· Strong focus on interaction, you like to connect people and clear communication is a matter-of-course for you.

· Ability to have impact through inspiring and energetic leadership that leads teams through change.

· Actively promote and stimulate personal development and coaching of team members.

· Display influence and impact without being able to see your team face to face on a regular basis.

Proven track record and skills:

  • Master degree ( Education in a Design discipline)

  • A personality and the capability to optimally function within an Agile environment.

  • Experience in guiding and realising change.

  • Strong knowledge of the Lending processes.

  • Affinity with IT is a plus.

  • You are analytical and you make decisions based on data and facts

  • You have proven affinity and practical experience with Agile work and new organisational models.

  • You have an excellent track record in one of the Design disciplines

  • You are fluent in English.

  • You are actively interested in innovative developments in IT, organisational design and financial services.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we back you to develop into an even more awesome version of yourself.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

• Work Agile, so new ideas come to life faster


Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

About us

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s poss ible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: WO

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