Head of Private Banking & Wealth Management NL

Head of Private Banking and Wealth Management

[Amsterdam]

Your role & work environment

ING Private Banking is the fastest growing Private Bank in the Netherlands and ING is well positioned to continue the fast pace of client growth in the coming years. Our main strength is the strong relationship we have with entrepreneurs via the Business Banking segment, which is the most important growth driver. And this is combined with a strong leverage on ING’s digital competencies as leading digital bank in Europe. ING aims to provide a digitally supported proposition, offering a range of wealth solutions to help entrepreneurs to reach their ambitions in life. ING Private Banking welcomes clients with 1M+ Assets under management.

Recently ING has taken bold steps in refining our customer value propositions as well as our business model as a sales organisation. To address changing client needs and expectations for more digital self-service and support when financial questions become more complex, we have reshaped our banking service model related to wealth advisory services. This follows the principles of Easy (do-it-yourself), Guided (supported when the need arises) and Relationship (fully supported for high-earning customers) banking. Within our Private Banking business, we focus our efforts on Relationship banking, where our customers are supported by relationship managers and product specialists to best serve new and existing Private Banking customers.

Your role as Head of Private Banking and Wealth Management is to deliver an excellent customer experience and provide high-value services to ING’s top clients, whilst steering the organisation in realising the commercial, organisational and sustainability targets as collaboratively defined by the Retail Management Team.

Your key responsibilities

• You will take overall responsibility for designing, developing, and delivering ING’s client strategy for Private Banking customers.
• You will be responsible for financial and non-financial risk within the Private Banking and Wealth Management domain.
• You will define and communicate the Private Banking strategy and the relationship between the overall ING Market Leaders vision; ensuring that all Private Banking employees are clear on their purpose, motivated and engaged.
• You will be responsible for designing a future proof digital & human-client approach for our Private Banking domain.
• You will define relevant strategies and roadmaps to transform the business even more to provide an excellent customer experience and drive future client growth.
• You will identify and manage stakeholders of influence to Private Banking across the organisation, ensuring alignment and support to realise the ambitions of the business.
• You will translate the bank’s strategy and changing customer behaviour into business outcomes and ensure you stay on track, remaining focussed on the right priorities.
• You will proactively anticipate dependencies and collaboration across the entire organization and with the parties that need to contribute to the digital transformation agenda of the bank.
• You are responsible for the relationship management for our key (wholesale bank) clients.
• You will report directly into the Head of Retail NL.

We are looking for

A customer-focussed colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead . In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As Head of Private Banking and Wealth Management you will also need:

• Strong commercial acumen and prioritisation skills; with responsibility for Sales, Engagement and Service, you are at the heart of ING’s commercial ambition.
• Strong organisational sensitivity; the ability to understand and take into account the underlying issues, opportunities and dynamics of an organization.
• The ability to steer strategy and realisations based on facts and data; managerial courage to question and make decisions.
• The ability to connect with people quickly on all levels; effectively build formal and informal relationships throughout the ING organization and in our customer base.
• The ability to display style flexibility to teams and adapt plan, approach and behaviour to the different needs and situations.
• The ability to empower and coach teams to act autonomously, set clear expectations and ambitions and hold them accountable to those.
• Ability to make an impact through inspiring and energetic leadership that leads teams through change.

Proven track record and technical skills:

• Proven track record with driving a strong sales proposition and realising commercial targets
• 10+ years professional experience at management level is a must.
• Exceptional people manager with experience in driving engagement and realizing significant cultural change
• Extraordinary internal and external stakeholder management to position the organisation well amongst peers, but also within the Dutch market
• Proven experience in strategic projects with high impact, and a track record of bringing successful commercial and digital propositions to market.
• Expertise in driving and steering multidisciplinary teams.
• Excellent level of Dutch and English.
• Master’s degree.

Rewards & benefits

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

• Work Agile, so new ideas come to life faster

About us

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.