IT Performance Manager

About Us

ABN AMRO Clearing is a global firm that provides an integrated suite of financial services to professional trading participants in the global financial market. Our core service offering consists of execution, clearing, financing, stock borrowing and lending, settlement and custody.

Role Purpose

The purpose of this role is to measure, report, and analyse the performance and control level of IT services, in line with the agreed service levels and within our internal and external boundaries. You will advise on structural improvements to enhance the maturity and performance, and support IT managers and employees with the implementation of the improvements. This role is a permanent full-time role.

Role Responsibilities

• Support the Heads of IT during the IT strategy definition process and ensure that strategic objectives are agreed and measured
• Prioritise and plan IT process assessments and suggest improvements based on results
• Facilitate execution of internal and external audits and analyse results with various business stakeholders
• Ensure key service delivery processes such as incident, problem, and change management are executed in line with defined policies
• Acquire and analyse information on business satisfaction and IT performance and provide performance reports to the business
• Performance of IT Disaster Recovery tasks within the region
• Stay abreast of developments within the IT space and policies

Role Requirements

• Tertiary qualification within IT and/or ITIL certification
• 4-6 years relevant working experience, preferably within financial services
• Good knowledge of the IT Software Development Life Cycle, ITILV3 and the COBIT 4.1 process framework
• Knowledge of clearing services, securities instruments and business processes
• Experience using Service Now

What we offer

ABN AMRO fosters a working environment for people who want to contribute to a culture of excellence. We make a difference with our expert employees, who are driven by a desire to continue developing. We attract people who take their job and their talents very seriously, and in return we give employees the responsibility and the scope to excel in their role. You will be working with a group of people who have the same drive and vision, but whose backgrounds and experience are as diverse as those of our clients.

We are looking for an exceptional candidate who has a professional approach, excellent communication skills and is motivated. In return, we will offer you an attractive remuneration package, and the opportunity to work in a progressive and innovative working environment. If this is what you are looking for, please apply and outline in your cover letter how your experience fits the above criteria. We welcome applications from people with diverse backgrounds so that we can continue to build a bank in which all sorts of talented individuals work together.