Project Manager IT (Value Cluster Customer Services)

Deze vacature is niet meer vacant

At the glance

We are looking for a Project Manager IT with a hands-on mentality within the Value Cluster Customer Services. This person knows the ins and outs of IT processes and is well aware of the organisation structure of ABN AMRO.

You will look after the planning and (together with your business counterparts) a timely delivery by the involved departments (i.e. IT delivery blocks, architecture, value proposition teams). You are a team player who is at his/her best in a complex stakeholder environment. The environment is specifically more challenging as you will also work with teams abroad (France, Germany & Belgium).

Working environment

As a Project Manager IT you are part of Shared Services Customer Services and you will perform work for the three grids: CRM, Dialogue Orchestration and CIED (Customer Interaction and Enabling Digitalisation). These grid consists of value proposition blocks (change and implementation) and value delivery blocks (IT development). You work within an environment that is changing every day. Together with business and IT professionals you achieve the defined goals. You can work autonomous but are also able to co-create.

Knowledge & Skills

In your job you have the following responsibilities:

  • You are constantly looking for potential for improvement.
  • You know how to challenge the business to define its plans clearly, so that you can start carrying out the assignment with clear objectives.
  • You maintain focus and you are able to implement change projects and other projects with different teams. As part of this, you use Agile methodologies among other things.
  • You enjoy encouraging the rest of your team to be the best they can be.
  • You serve as an example in this context. Effective stakeholder management is important and you feel comfortable keeping relevant stakeholders in the loop.
  • You have a versatile, invaluable network that you positively exploit to achieve goals


Are you our next Project Manager IT? Check out the profile:

  • Bachelor degree in related fields
  • Preferably business knowledge about Banking
  • Knowledge of the analysis and (IT) implementation process
  • Process management, Agile techniques and Lean techniques
  • Analytical skills
  • Conceptual thinking
  • Team player
  • Complex stakeholder management
  • Fluent in Dutch and English

We offer

At ABN AMRO you can develop your competences to the max. We offer:

  • Good environment and open culture that respects you as an individual
  • A good salary
  • A substantial education budget
  • Excellent secondary working conditions, like a benefit budget, a public transport card and a solid pension scheme
  • The freedom to research new technologies to improve our solutions
  • A public transport subscription


Do not hesitate to approach me for more details, or apply directly. Please contact Lailai Tang, IT Shared Services lead for Customer Services at

Phone number: +31 (0) 683627346

Equal opportunities for all

The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.

Disclaimer external recruitment agencies

External recruitment agencies need to have a signed agreement with ABN AMRO BANK N.V., executed by a Talent Acquisition Specialist, when submitting a resume to a vacancy. In addition, a recruitment agency can only submit a resume when invited by a Talent Acquisition Specialist to join the search for a right candidate. All unsolicited resumes sent to us will be considered property of ABN AMRO BANK N.V. In this case, ABN AMRO will not be held liable to pay a placement fee.

Vacature informatie

Organisatie: ABN AMRO

Locatie: Amsterdam

Opleidingsniveau: WO

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