Process Manager (CJE) Business Lending

Deze vacature is niet meer vacant

Would you like to be the driving force behind bank innovation? At ING Business Lending we are continuously improving the processes of our business customers. Are you passionate about translating complex regulations in such a way that it goes hand in hand with an ideal customer journey? Are you analytical, curious, eager to learn every day and a critical thinker? Let us tell you more about your new job!

The role and work environment

The role of process manager is called Customer Journey Expert (CJE) at ING. As a CJE you are responsible for the optimal customer journey of business lending customers. These particular processes are widely used, outside and inside ING, via our web, app and in our local branches.

At Business Lending you are part of a multidisciplinary team (BusDevOps squad). On a daily basis you work together with other CJE’s and engineers. Sales, Customer Loyalty and Credit Risk are part of your broad stakeholder field. You connect them, leading the way to results that make the life of our business customers easier and to their convenience.

At ING we work Agile and use Scrum. While Scrum brings structure, no day is alike. Working as a CJE brings a great diversity in tasks, for example: perform analysis, meeting with stakeholders, refinements, process design, testing, writing documentation, train users and answering user- and technical questions.

Business Lending is a cross border tribe, with over 20 squads in the Netherlands, Belgium and India. Besides working in a squad, you are part of a chapter. This group of people consists of CJE’s, being your sparring partners, learning together and have fun. We have regular (knowledge sharing) get togethers, drinks and even a padel competition. Our hybrid way of working enables us to work from home, still we make sure we meet each other in person in the office.

And this is you:

You are an enthusiastic person with a can-do attitude. You drive to make impact and see real results. You are curious, eager to learn and like to work in an international team. You love to be challenged, and challenge others. Next to that you are analytical and not scared of handling regulatory regulations. But most of all you are passionate to combine your knowledge and everything you learn, see and hear into the best possible customer centric solution every day again.

In addition:

  • A Master degree;
  • Background in finance, knowledge of business lending and credit risk is a plus;
  • Strong communicator in English, and native in Dutch;
  • Flexible, enthusiastic connector with a customer focus;
  • Well organized and result driven. We will enjoy the ‘blue’ in your profile;
  • Interested in data and affinity with IT.

What we offer

A job from 36 to 40 hours and a unique offer that fits in with the times of today. We take into account your home situation and your ambitions and help you to balance work and private life. Discover yourself our employment conditions :

To give you an idea, we will tell you about the benefits of working at ING:

  • A competitive salary tailored to your qualities and experience
  • Great internationalcareeropportunities
  • Flexible working hours and the possibility to work at home
  • Commuting allowance
  • 24 vacation days with a 36-hour working week. If you work 40 hours a week, you will receive 27 vacation days. Additional forms of leave are possible.
  • Pension scheme
  • 13th month salary
  • Individual Savings Contribution (BIS), 3.5% of your gross annual salary
  • 8% Holiday payment
  • Personal growth and challenging work with endless possibilities to realize your ambitions
  • An informal working environment with innovative colleagues who strive for the very best
  • Progressive way of working according to the Agile method, so that new ideas come to life


If you have any questions, please reach out to Marye Legters. We are more than happy to set up a meeting with one of our CJE’s in order for you to get a good insight on the job.

Are you already sure that you are the one we are looking for? Please apply with your resume and remember to include your motivation. We would love to hear from you!

About us

With around 52,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to make a difference. We hire smart people like you for your potential, not your past. Our biggest expectation is that you’ll stay curious. Keep learning. Take on more responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. If you want to work at the cutting edge of what’s possible, surrounded by progressive, inspiring and supportive colleagues, there is no better place to invest your talents than at ING. Join us. Apply today.

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: WO

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