DevOps Lead KYC

The opportunity

As part of the ING Tech Domain, the mission of Group Services is to support and empower the ING organisation to realize its goals and ambitions by improving our operational excellence, customer experience, and efficiency through the delivery of, innovative, stable and scalable technology solutions.

As part of the KYC domain and focusing on the Monitoring and Screening area of the Global KYC delivery Tribe, you will provide to all countries of ING a solution to execute Transaction Monitoring or Screening processes in order to quickly identify suspicious clients and/or transactions .

The team

As part of Global KYC Delivery Tribe, you will be involved with the development of state-of-the-art solutions on relevant topics such as Anti-Money Laundering, Counter Terrorism Financing, Fraud, Sanctions and their global implementation across 40+ countries, affecting 36 million ING customers.

Roles and responsibilities

The Ops Chapter Lead’s role is twofold. First and foremost he/she performs content tasks, contributing to a Tribe’s/Squad’s purpose for 50% of his/her time. Second, he/she is the Agile Manager (hierarchical manager) of an IT Chapter, a group of professionals in the same area of expertise.

For details on the content work, the Ops Chapter Lead is not different than any other Ops Enginee r, and, as a role model, contribute s actively to his /her squad’s tasks to ensure the application stability.

As an Agile Manager, the Ops Chapter Lead focuses on in creasing the craftsmanship of his/her employees. Important is to ensure proper knowledge sharing, standard setting, and issue remediation. He/She also follows individu al ch apter members to accompany them in their careers and help them grow.

Key tasks

For the content work tasks (50% of the IT Chapter Lead role) :

• Monitor the application

  • Using external tools like Kibana or Grafana

• Ensure compliance

  • Keep ITRMP (ING internal control framework for IT Risk) green

  • Maintain access matrix (SOLL in ING framework)

• Quality controls

  • Participate in User story refinement to ensure adequate acceptance criteria

  • Implement automated Functional Tests

  • Test manually the application when necessary

  • Manage Disaster Recovery Test

  • Manage Penetration Test

  • Implement Performance Tests

  • Keep Documentation up to date

• Support the application through ITIL processes

• Ensure proper LCM, patch and capacity management.

• Manage and use the Deployment Pipeline and ensure that quality controls are properly embedded in it.

For the Agile Manager tasks (50% of the IT Chapter Lead role) :

• Stimulates the ‘new’ culture

  • Acts as an agile role model

  • Coaches individual IT Chapter members on agile/CI- mindset and –behavior, on expertise related skills and knowledge sharing

  • Challenges IT Chapter members in their way of working and their continuous improvements

• Realizes and maintains the IT maturity

  • Strengthens the organization by continuously improving the IT Chapter’s way of working/standards

• Organizational Development and Employee planning

  • Identifies and stimulates the processing of organizational improvement opportunities

  • Performs the PCB (Planning, Coaching, Beoordeling/Appraisal) cycle with all his/her internal IT Chapter members

  • Discusses IT Chapter progress in skills development and future demand with the IT (Area) Lead

  • Allocates IT Chapter members to relevant Squads

  • Ensures qualitative alignment between IT Chapter members and relevant Product Owners’ planned business value (Staffing)

  • Performs long term employability planning

  • Performs all other people management tas ks like r ecruitment, talent management, et cetera

  • Propagates IT vision and strategy to his/her IT Chapter members in order to align goals

• Knowledge sharing

  • Ensures the application of expertise specific standards (DoD)

  • Shares relevant insights and developments in his/her own expertise with his/her and other IT Chapter members

• Miscellaneous

  • Follows market developments in his/her area of expertise

  • Aligns with other (IT) Chapter Leads

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• Education

  • Bachelor’s degree in engineering

• Testing skills

  • Defining and applying test standards & guidelines

  • Defining test vision and test strategy

  • Using Test Automation Frameworks for defining and running automated tests

  • Experience with (Acceptance) Test Driven Development (or BDD) and ability to promote it

  • Experience with integrating automated tests within build & deployment pipeline (C I /C D )

  • Experience with setting up automated performance tests (measuring performance against benchmark and different types of load)

• Coaching skills

  • Mentoring and training other Ops Engineers in the field of testing and automation

  • Facilitation skills

• Technology, tools and process knowledge

  • Cucumber, Selenium

  • ITIL knowledge (Incident, Problem and Change Management)

  • CI/CD, Jenkins knowledge

  • Agile team experience with SCRUM or Kanban or XP

  • Batch scripting (Powershell/Linux shell)

• Mindset & soft skills

  • Automation mindset & waste buster

  • Proactive attitude, always on the look-out for improving your and our way of working

  • Diplomacy and good communication skills

  • Not shy to express and defend his/her opinion in front of a crowd (even if it is not the popular opinion)

  • Analysis capabilities and testing abilities

Rewards & benefits

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

• Work Agile, so new ideas come to life faster

Questions?

Contact Pierre-Julien Dechassat in our Tech Recruitment Team for more information about this role. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

About us

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.