Customer Journey Expert /x-border Product Manager working capital financing


The opportunity

For our Tribe Commercial Finance (Comfin) we are looking for an enthusiastic and experienced Customer Journey Expert / Product Manager. Your most important task in this team is to work with us to continuously improve the Comfin product range for the various Comfin countries and to coordinate the larger cross-border (regulatory) programs. You will also design, facilitate and supervise the international QBR process for Comfin product and system development.

Where are you going to work?
This vacancy concerns a position in the Product Delivery team that is involved in (further) development of the International Commercial Finance propositions: debtor, stock and purchase financing. This team also consists of other Customer Journey Experts and Feature Engineers and is mainly involved in projects at the interface between business, product management and IT.

The Product Delivery team is part of the ING Comfin Tribe organization and is part of ING Bank NL – Business Banking. You will be part of a Tribe that has the pupose to develop a cross border product proposition and to build a ComFin strategy and product proposition that can be used in all ING countries (focus on Market Leaders; NL & BE). Next to that the Tribe will be working on digitization of products and internal processes and seamless delivery across countries

Our main driver is always our customer's need; We want to help our customers move forward with working capital financing, distinctive data-driven insights and innovative solutions. Within the culture of the central ComFin team, we value the values ​​of curious, connecting, inventive and entrepreneurial behaviour. With a modern and innovative attitude, we always find appropriate financial solutions for our customers, now and in the future. Working at ING means working in a dynamic culture in which open and direct communication is central and where the focus is on results through teamwork.

Roles and responsibilities
X-border product management, improvement and digitization of propositions and customer experience and continuous adherence to internal and external regulations of the existing Comfin propositions form the heart of this position.

  • Cross country Program Management: Coordination of regulatory or other programs with a strong focus on IT and processes

  • Facilitate and guide the cross-border QBR mechanism for product, process and (IT) system improvements

  • International product management of the common Comfin products

  • Contribute to digitization and improving the customer experience of existing products and ensure that the products and systems remain in line with market, technology and regulatory developments

  • Contribute to improving existing products, processes and systems, including regulatory aspects.

What does this position require of you?
The position is international, broad, challenging and varied. You take the initiative and operate independently in program management roles, but you also value cooperation, connection and the joint realization of Comfin objectives. You are driven to continuously develop and/or broaden your own expertise. You understand how to align the interests of different Comfin countries and how to successfully translate complex issues into product and IT system adjustments. You understand how to map and improve a customer journey. You have affinity and hands-on experience with innovation. You are highly analytical and have an affinity with IT systems. And further:

  • You bring in a team an improvement trajectory or incremental innovation from idea to market entry, including managing a multitude of stakeholders: sales, risk and compliance, IT, customers, etc.

  • You translate the strategy into the desired product features, customer experience and IT systems.

  • You optimize costs and control product risks and product requirements in relation to customers, suppliers, various Comfin countries and regulators.

How to succeed

We hire smart people like you for your potential. Our biggest e xpectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

Who are you?

  • You have a university or master's degree.

  • at least 6 years of work experience as a customer journey expert, product manager or business analyst at a leading financial institution at the intersection of Business and IT.

  • You have experience in an international context.

  • Demonstrable experience in the field of business banking is an advantage.

  • You can start up and coordinate projects and programmes, whereby you are sensitive to the environment and receive support.

  • You know how to balance well between the need to meet the requirements in terms of legislation and regulations and at the same time the customer's interests.

  • You can easily explain complex matters and include people in it. And use your analytical skills for this.

  • You like results and quickly make the transition from thinking to doing.

  • You are a true collaborator with a positive mindset; you see opportunities.

  • You speak and write English fluently. Knowledge of Dutch, French, Polish or Romanian is an advantage.

Rewards & benefits

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

• Work Agile, so new ideas come to life faster


Contact Christiaan Westers (+31613586537, ) for more information about this role. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

About us

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

Vacature informatie

Organisatie: ING

Locatie: Bunnik

Opleidingsniveau: WO


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