Chapterlead Content Enterprise & Self Service Solutions

ING wants to give customers a frictionless and best in class customer experience. The way we communicate with our customers plays a key role. All communication is saved in a compliant way and is made available to customers and employees in an intelligent and efficient way. Outgoing communication is digital where possible, but also personal, relevant, and actionable. Incoming communication is processed in real time without fail and automated to the max.

Our Tribe

We are a dynamic cross border Tribe (The Netherlands & Belgium) with a focus on Enterprise Content Management. Our ambition is to offer next level customer experience in communication via Self-Service capabilities. Our Tribe consists of IT and Business colleagues who work in close collaboration to reach our purpose and consists of roughly about 360 professionals.

Role and responsibilities

We are currently searching for an experienced Chapter Lead to build, maintain and improve the mastery of around Content Enterprise & Self Service. You will play a key role in development of the chapter and chapter members. The Chapter consists of Customer Journey Experts , Product Owners, and communication designers who share the same purpose.

Key Responsibilities

• Acts as an agile role model
• Coaches individual chapter members craftmanship related skills and knowledge sharing
• Challenges chapter members in their way of working and their continuous improvements
• Has experience in international collaboration (differences in cultures and context)
• Fosters enduring relationships with stakeholders, understanding their motivations and strategic needs
• Responsible for hiring and staffing in collaboration with other Chapter Leads and Chapter Area Lead.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.Furthermore, you have:

• Master degree or equivalent;
• Personality and capabilities to optimally function within an agile environment;
• Previous experience with coaching and developing people;
• Affinity with IT is a plus;
• A passion for innovation in client communication;
• Excellent level of spoken and written English.

Rewards & benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here .

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Personal growth and challenging work with endless possibilities
• An informalworking environment with innovative colleagues
• Work Agile, so new ideas come to life faster

Want to apply directly?

Please upload your CV and motivation letter by clicking the “Apply” button.

About us

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!