Client Service Officer Operations Clearing I

At a glance

The Client Service Officer is empathetic, a strong communicator, good listener and client service minded. The Client Service Officer takes responsibilty for improving the service experience of our clients, by going the extra mile, is pro-active, takes ownership in resolving queries by being a true problem solver. The Client Service Officer looks for immediate but also long-term client satisfaction, interprets Management Information and where discusses service levels with Commerce colleagues and on where possible with clients. The Client Service Officer is ready to participate in the Agile organisation, can participate in Scrum sessions, and has an eye for stakeholders (internal and external).

What do you see when you envision the next step? Work on achieving your goals and develop yourself professionally and personally. Tell us your story. We want to hear it!

Your job

The Client Service Officer Operations Clearing II is responsible for all communication with clients regarding operational services. The team understands the client's business, is proactive and goes the extra mile to improve the customer experience. The Client Service Officer is empathic, a strong communicator, good listener and client service minded. Not only you are a true problem solver, but also constantly looking, with stakeholders, at long term and sustainable improvements in our service offering. The Client Service Officer gets the right answers and takes responsibility for the client’s satisfaction.

Working environment

ABN AMRO Clearing is a leading global player in clearing and clearing related services and strives to optimize profitability, return on invested capital and shareholders value. AAC is ambitious and customer oriented, striving to provide the best integrated service package for the professional business. AAC is a reliable partner, with efficient operations, compliant to all regulations and with a sound risk framework.

Your profile

• Bachelor
• 4 - 7 years working experience
• Basic knowledge of the clearing industry (our role in the market), financial products, banking (incl. operational risks and compliance) and our regional client base or a fast learner
• Customer oriented, listener (communicator), empathic and cooperative
• Drive to perform and result oriented
• Flexible and shows backbone
• Inspires

We are offering

• Possibility to work within an international company
• Dynamic, highly educated environment
• Possibilities for growth
• Good primary and secondary conditions
  

At ABN AMRO, we use our knowledge, expertise and network to help our clients within and outside the Netherlands achieve their goals based on responsible decisions. Our clients’ interests always come first. We want clients to understand our products, and we sometimes say ‘no’ if a product involves a risk that is too high for the client. Putting clients’ interests first also means communicating in plain language and smart solutions that genuinely make a difference. That is our goal.

Interested?

Please apply online via the website. For more information about this position, please contact Spyridon Tsogkos, phonenumber 31 (0)6202995190

Equal opportunities for all

The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.

Disclaimer external recruitment agencies

External recruitment agencies need to have a signed agreement with ABN AMRO BANK N.V., executed by a Talent Acquisition Specialist, when submitting a resume to a vacancy. In addition, a recruitment agency can only submit a resume when invited by a Talent Acquisition Specialist to join the search for a right candidate. All unsolicited resumes sent to us will be considered property of ABN AMRO BANK N.V. In this case, ABN AMRO will not be held liable to pay a placement fee.