Customer Journey Expert (Mobile)

Deze vacature is niet meer vacant

The opportunity

Within our Tribe Digital & Customer Interaction you will work in the Provider area Digital Sales & Service. With multiple squads you are working on new sales and engagement features for the current consumers, Belgium and the Netherlands, and on boarding new customers to our digital channels. Your home base as a CJE will be the squad Follow the money, a native development squad focused on money management in the app. You will be working on features like ‘ kijk vooruit’ (look ahead), categorization and the money management roadmap.

Roles and responsibilities

An energetic, driven and curious Customer Journey Expert with a passion for creating the best customer experience and a love for IT. A flexible and inspirational professional who feels at ease in an international culture. A colleague with atalent for taking it on and making ithappen,enthusiasm forhelping others to be successfuland a knack for alwaysbeing a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

Your skills and experience

  • Strong affinity with IT; knowledge about recent developments in digital channels.

  • Strong conceptual and analytical skills and experience in working data driven.

  • Enthusiastic personality and inclusive mindset, advocate of the “ING Orange Code”

  • Team Player with focus on delivery through collaboration

  • A connection with the Agile way of working in multidisciplinary teams

  • You are fluent in English, both written and spoken. Knowledge of the Dutch language is an advantage.

  • You are pro-actively asking for feedback and don’t hesitate to give feedback to others.

  • Master’s or bachelor degree

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we back you to develop into an even more awesome version of yourself.

Rewards & benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find o ut more about our employment conditions at

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

• Work Agile, so new ideas come to life faster


Contact the recruiter attached to the advertisement for moreinformation.Wantto apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

About u s

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s poss ible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING . Join us. Apply today.

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: WO

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