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T&R KYC SPOC (Single Point of Contact)

ING Wholesale Bank NL - Sector Commodities, Food & Agri NL (CF&A NL)

The team

CF&A is one of 7 Wholesale bank Sectors and services a range of international commodity, food and agricultural clients. The client portfolio is diverse ranging from Dutch food companies to Asian commodity traders.

CF&A’s front office team is multinational, collaborative and professional with a good drive to ‘make it happen’. Know-Your-Customer (KYC) is an important, mandatory part of each client relationship, in CF&A NL a process led by the Parent Account Managers (PAM’s), supported by 6 Transaction & Regulatory (T&R) experts and 1 KYC Spoc.

Roles and responsibilities

As KYC Spoc you support and coordinate KYC workstreams in broadest sense, for and in cooperation with (assistant) Parent Account Managers.

KYC is a team effort, everyone has to contribute, but the specific value of the KYC Spoc within front office lies in being fully dedicated to the KYC domain, thereby building knowledge and expertise that allows for strong support close to the business.


Planning and tracking

  • Participate in Spoc Calls with KYC FO Lead, Spoc’s from other Sectors, KYC Team Leads and MLRO to discuss KYC review planning and progress on file level and make sure monthly deadlines are met
  • For bigger reviews organize kick off and progress calls with PAM and KYC Analysts to stay aligned
  • Communicate progress to CF&A NL colleagues in team meetings and/or update mails

Client Outreach

  • Monitor that this process of obtaining client info runs, chasers are sent timely and requirements themselves are (generally) ok

Stakeholder management

  • Keep short and open communication lines with relevant parties in the KYC process
  • As Spoc a key role is bridging the gap between the different actors in the process, Front Office, KYC Team and Compliance.


  • Act as point of contact for KYC questions from CF&A NL colleagues, for example on policy, client requirements, file status, contact persons, or Compliance waivers


  • Route Onboardings, Offboardings and Event Driven Reviews to the appropriate department with correct admin formalities


  • Coordinate and assist with product closure for commercially inactive clients and attend Offboarding calls to discuss progress


  • Signal obstacles, inefficiencies and data quality issues in the KYC process, notify relevant process or product owners
  • When time allows, process (FO part of) KYC files yourself to stay connected to the actual work and policies, which provides a better basis when others ask for advice and allows to signal bottlenecks
  • Any other activity you think adds value to improve KYC within CF&A NL

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

  • Past (ING) KYC experience is a preference as this helps with validating KYC requirements (skipping needless or incorrect items) thereby streamlining and accelerating the process
  • Accurate and affinity with data, ability to spot discrepancies in big lists
  • Preferably proficient with Excel, ability to visualize data in relevant, focused graphs
  • Ability to maintain constructive working relationships with other parties in the KYC process. Push where needed in order to meet short term deadlines without damaging the relations for the long run
  • Ability to work under pressure. CF&A’s working atmosphere is very positive and motivating but there are times, especially when file deadlines approach, that pressure presents itself, so a certain level of resilience will be beneficial
  • Keen drive to ‘make it happen’. Willingness and curiosity to learn.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

• Work Agile, so new ideas come to life faster


Please contact the Head of CF&A NL, Peter Kindt, for more detailed information regarding this opportunity.

The closing date for applications is March 15, 2022 cob.

Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

About us

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

Vacature informatie

Organisatie: ING

Locatie: Amsterdam

Opleidingsniveau: WO

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